WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com.
Job Description:As a Benefit Advisor, you will have the rewarding opportunity to speak with Medicare-eligible participants nationwide in a consultative sales role to assist them in selecting insurance plans that meet their needs. You will spend your entire day in phone conversations with participants exercising patience and knowledge with caring explanations to enroll them in healthcare insurance products.
Pre-licensed Benefit Advisors will start at $18/hr. and will have significant incentive earning potential during the Medicare Annual Enrollment Period (Oct-Dec). During the Annual Enrollment Period many Benefit Advisors make between $500-$1,000 in monthly bonuses & incentives with our top BAs making $2,000+.
This is a full-time temporary role. Our top performers will be eligible for full-time year-round employment based on business needs, which offers a robust WTW compensation and benefits package.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Although this role is open for remote work, you must be a current resident of Arizona, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Missouri, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, or Wyoming to be considered for this role.
Key Responsibilities:
Full participation in and progress through a paid exam preparation program and pass your state’s Life and Health Insurance license exam.
Successfully complete all required certifications to represent local and national insurance carriers.
Support preseason activities by handling outbound and non-sales calls while completing required certifications to become appointed for sales.
Spend approximately 80% of your scheduled shift during AEP (Oct-Dec) engaged in phone conversations with participants, while consistently meeting or exceeding established efficiency, quality, and sales performance standards.
Use a consultative sales approach to listen to and assess the participant’s insurance needs and recommend plans based on assessed needs.
Conduct eligibility and needs analysis to determine suitable plan options
Clearly explain the costs and benefits of multiple insurance plans using an empathetic and professional communication style. Make plan recommendations based on participants’ individual needs and assist the participant in the decision-making process.
Maintain professionalism and patience with each caller. You will receive scheduled appointment calls along with first time callers.
Participate in outbound call campaigns designed to provide an introduction into the participants’ new relationship with our company.
Collaborate with team members and contribute to a positive, diverse call‑center environment.
Adhere to all legal regulations
The Requirements
You are excited to learn new things, have strong computer skills, are self-motivated and are open to feedback for continual improvement. You have patience and the ability to listen and recognize the needs of participants, even when they are unable to clearly articulate what is important to them. You are able to change your communication style based on the region of the call, the client, and the medical needs of each caller. You overcome objections with knowledge, patience, and understanding, and enjoy communicating with new people over the phone!
Training Requirements
Participate in a paid, 4‑week exam‑preparation program to earn your state Life and Health license. Study materials, scheduling, and exam fees are covered by WTW. Passing the state license exam is required to enter the Benefit Advisor Training program.
After passing the licensing exam you will attend a virtual two‑week training class followed by a one‑week nesting period with your new team.
Skill Requirements
Ability to understand and comply with all agent appointment and carrier certification requirements necessary to represent local and national insurance carriers
Experience using Microsoft Office is preferred, with ability to multi-task between multiple screens and windows all while answering questions on the phone
Ability to learn new proprietary computer systems
Experience in a needs-based sales role, preferred
Ability to work autonomously in a self-paced, self-motivated team environment
Ability to communicate professionally and courteously
Ability to read, analyze, and interpret insurance documents, detailed correspondence, procedure manuals, insurance applications, and polices.
Life/Health Insurance certification a plus
High School Diploma or GED required
During the Enrollment Season (Oct-Dec), mandatory overtime may be required
Other duties as assigned
WTW operates in a highly regulated environment; you will be required to complete an extensive background check in order to be licensed as a Benefit Advisor.
Work from home requirements: Equipment provided!
All applicants must have a dedicated, confidential, distraction‑free workspace.
The applicant will secure and be responsible for paying their own internet expenses to include the following requirements:
Minimum download speed: 100 Mbps
Minimum upload speed: 10 Mbps
A Wired Ethernet connection that meets upload and download speed requirements as noted above.
A personal smart phone or other device capable of downloading authentication apps for secure VPN access.
The ability to work assigned shift times, including scheduled breaks and lunches.
Additional technology requirements will be provided during the interview process.
Onboarding Expectations:
Your start date is tentative and depends on (1) successfully completing the background check and preboarding steps and (2) the availability of a spot in one of our scheduled training classes. Since classes are limited and assigned on a first-come, first-served basis, please finish all pre-employment requirements promptly to secure a spot as soon as possible. Your start date and Day 1 details will be confirmed once everything is finalized. Please be advised, however, that if you do not complete your onboarding prior to the start of the last training class, or if there are no more training class spots available, you will not be able to start this season.
Additional Information:
Our Environment:
WTW maintains a diverse working environment of dedicated associates, in a virtual call center. We utilize the latest in technology, and top of the line computer and telephony systems. We reward our associates with competitive hourly rates, monthly bonuses, team competitions, and raffles. We have a variety of shifts available. Each year we invite top performing seasonal associates to join our team on a year round basis, or invite them back for the following season.
Personal information provided in connection with this opportunity is subject to WTW’s Applicant Privacy Notice.