Role Overview
As the Account Executive, you will act as the main point of contact for existing customers, managing client relationships, retention, and growth strategies. You will work closely with customers to understand their business and match their needs with Impel products. The role is home-based, but the team thrives on collaborative thinking and efforts.
What You Will Do
Identify and cultivate strong relationships with key stakeholders, provide white-glove service to clients, and provide customer insights and consultation to help clients achieve their goals. You will also collaborate cross-functionally, identify barriers to success, and manage internal resources to resolve issues.
Why It Might Be a Fit
The successful candidate will be joining a small but rapidly scaling team in the UK representing customers across the breadth of the UK automotive retail industry. You should be a strategic thinker, comfortable using data & insights to grow relationships, and have excellent organisational, interpersonal, and communication skills.
Requirements
- Experience working in fast-paced world of SaaS, and startups and automotive retail ideal
- Strategic thinker who is comfortable using data & insights to grow relationships by identifying and solving problems
- Motivated and comfortable working remotely as well as on the road or in the field
- Effectively work cross-functionally and with a wide range of people with different skill sets
- Excellent organisational, interpersonal, and communication (written and verbal) skills
- Proven ability to set clear and deliverable goals – demonstrate tenacity and a commitment to deliver and be accountable for results
- Exceptional time management skills with the ability to handle multiple client projects simultaneously
- Ability to work in a fast-paced environment while solving problems quickly and creatively
- Proficient in Microsoft Office Suite and G-Suite
- Comfortable working in a fast-paced and dynamic environment
- Positive, customer first attitude
- Ability to learn quickly and adapt to change
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