Job Description
What you will be doing
Responsible for development of Account strategy, retention and growth for defined accounts and accountable for adoption, value and retention of all Premier business (within named accounts). Plan, oversee and execute account management of Premier services & technology at existing members/customers for named accounts, while maintaining and renewing products/services contracts, documenting high level of customer validated value, and assisting in expanding current accounts product lines and business solutions. This position will work closely with members (hospitals and health systems) and determine resources needed to achieve performance improvement, leveraging Premier products, services and subject matter experts.
This position works in collaboration with other Commercial Specialists, Premier Performance Partner staff, client services, product management, operations and new business development to ensure customer service and value provided exceeds customer expectations. Incumbent maintains product and service knowledge and technical competency in all products offered throughout Premier. The Account Executive understands solutions provided and collaborates across the organization to better serve accounts and to drive additional member engagement. The AE works closely with Premier Integrated Account Team to ensure coordinated account planning and maximize customer value from the Premier relationship.
Key Responsibilities
Account Management & Organic Business Development – 70%
Understand the member’s goals/objectives, strategies, and financials
Use member’s strategic plans to understand strategy, key objectives, and gaps to develop effective account plans, sales opportunities and account activities
Understands the member’s specific organization goals through key relationships (CxO, ) and works jointly to develop goals
Establish and maintain strategic account plans which align member’s strategy and objectives to specific products and solutions
Facilitate monthly account team calls
Manage teams recurring maintenance of account plan
Track and communicate account progress to teams and executives and course correct as needed
Schedule, plan, and lead member quarterly business reviews in concert with the entire account team
Create and maintain a supply chain and performance improvement plan to include:
Documenting overall member supply chain goals & savings goals
Agreement on which goals to support
Develop and maintain tracking mechanism for joint goals
Consistent review with member supply chain leadership
Identify, develop, maintain, and strengthen executive relationships throughout the accounts through a regular cadence of meetings and interactions
Manage complex health systems across varying aspects of the business (supply chain, clinical, operations, population health)
Generate leads for account growth to meet FY-Fiscal Year revenue targets
Using Member’s data, identify opportunities for performance improvement.
Through relationships and knowledge of account, identify cross-sell and up-sell opportunities.
Maintain a thorough understanding of all the revenue driving and value add products and services offered to the membership
Troubleshoot, triage, and escalate customer issues and follow through on resolution
Work with customer on how to effectively use the data products
Identify and coordinate appropriate Premier resources (Fee for Service and value add) to support hospital in achieving goals.
Assist Sales team and Zone leadership as needed in positioning additional business opportunities.
Participate in the development of new and innovative approaches to maximize customer value/satisfaction and grow the business.
Administrative – 20%
Ensure smooth and effective operations between Premier and member
Management of staff, if applicable
Update monitoring and tracking tools, administrative reports such as salesforce.com, time and expense reports.
Financial responsibilities including but not limited to admin fees, accounts receivable, and managing billing to Premier standards for assigned accounts
Engage in process management to improve current processes as necessary
Represents the interests of Client Management internally in a variety of settings within and outside of the business group
Facilitate routine team meetings and conference calls; attend meetings as needed
Make presentations regarding Premier Services results and value as appropriate at conferences, workshops, board retreats, etc.
Participate in cross functional teams across Business units as requested
Understand organizational structure and all Premier product offerings
Project Management – 10%
Accountable for successful product implementation service delivery (overall project management- i.e., process mapping, RACI assessment, change management, etc.
Work with implementation teams to understand project plan and work plan details including timelines, tasks, resources, etc. to facilitate successful implementation with the customer
Work with key stakeholders to understand project requirements and expectations
Point of contact to communicate any changes in project plans, status, timelines and issues
Lead problem resolution to ensure customer expectations are met
Required Qualifications
Work Experience:
Years of Applicable Experience - 7 or more yearsEducation:
Bachelors (Required)
Preferred Qualifications
Skills:
Client Management
Technology or Advisory sales
Healthcare
Group Purchasing experience
Supply Chain Management within Healthcare
Experience:
Healthcare sales/account management
Additional Job Requirements:
Remain in a stationary position for prolonged periods of time
Be adaptive and change priorities quickly; meet deadlines
Attention to detail
Operate computer programs and software
Ability to communicate effectively with audiences in person and in electronic formats.
Day-to-day contact with others (co-workers and/or the public)
Making independent decisions
Ability to work in a collaborative business environment in close quarters with peers and varying interruptions
Qualified full-time and part-time employees also receive access to the following benefits:
Health, dental, vision, life and disability insurance
401k retirement program
Paid time off
Participation in Premier’s employee incentive plans
Tuition reimbursement and professional development opportunities
Premier at a glance:
Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)
Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 16th year in a row
Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)
The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
For a listing of all of our awards, please visit the Awards and Recognition section on our company website.
Employees receive:
Perks and discounts
Access to on-site and online exercise classes
Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.
Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.
Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.
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