Our customers shouldn’t have to worry about tax deadlines, and thanks to you, they won't. You’ll be the behind-the-scenes hero ensuring that every municipal payment is flawless, protecting the homes and businesses of Canadians from coast to coast.
What you'll be doing
- Manage Tax Deadlines: Take charge of processing municipal tax payments across Canada, ensuring 100% accuracy and strict adherence to timelines.
- Support Our Customers: Act as a helpful point of contact for tax-related inquiries, resolving payment shortfalls and arrears with professionalism and empathy.
- Bridge the Gap: Collaborate daily with municipalities, brokers, and internal departments to keep accounts up-to-date and operations flowing.
- Maintain Digital Integrity: Keep meticulous notes and records in our systems, ensuring all documentation follows company policy and protects client privacy.
- Problem-Solve Daily: Identify and resolve administrative errors or payment hurdles, escalating complex issues to management when needed.
- Improve the Process: Learn our workflows inside and out, offering fresh eyes to help us find better, faster ways to serve our customers.
Who we're looking for
- Excellent written and verbal communication skills, with a customer-focused approach.
- A results-driven mindset with a high level of accountability and ownership over work.
- Bilingual (French/English) speaking.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and meet tight deadlines.
- Demonstrated proficiency in Google Sheets.
- Experience working in residential mortgage or tax administration will be considered an asset.
What we offer
- Contribute directly to shaping the experience that modernizes the Canadian mortgage industry.
- Take advantage of nesto's employee mortgage program that provides our employees with the best, exclusive, preferred low rates.
Benefit from a generous time-off policy including 4 weeks vacation per year.
Enjoy a premium benefits plan fully paid by nesto, including a top-class insurance plan and unlimited access to telemedicine and mental health service. - We own beautiful offices in across Canada for those who wish to collaborate in-person.
Diversity & Inclusion
At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.
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