Essential Job Statements
Provides solutions to a variety of basic technical problems requiring analysis of multiple factors.
Responsible for analyzing, implementing, modifying, and installing low-complex system build in different operational environments.
Learns operational and technical workflows. Creates technical specifications, testing plans, and other documentation as defined.
Collecting technical specifications, testing plans, and other documentation as defined.
Assists with testing and supporting system upgrades and improvements.
Understands and performs basic impact analysis functions and remediation.
Performs troubleshooting efforts on application issues, submits service requests to vendors, and follows basic correction steps.
Adheres to system standards and best practices.
Ensures responsibility and visible commitment to diversity, equity, and inclusion programs/initiatives through collaboration and implementation of initiatives across the health system.
Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS. Accepts alternate assignments, as required to fulfill business needs.
Patient Population
Not applicable to this position.
Employment Qualifications
Required Education:
Associate degree in related field or equivalent combination of related education and experience
Combination of education and experience may be considered in lieu of a degree.
Preferred Education:
Bachelor’s degree in a clinically related field; health informatics or computer science or equivalent
Licensure/Certification Required:
N/A
Licensure/Certification Preferred:
Must be certified in Epic module(s) appropriate to area of responsibility as determined by leadership if applicable.
Each project and exam as determined for the specific roles must be passed within three (3) attempts.
Successful Epic certification(s) completion required within 90 days of final training.
Maintain required Epic certification for appropriate role.
Minimum Qualifications
Years and Type of Required Experience
2 years of related experience in electronic health record suite or health care experience.
Other Knowledge, Skills and Abilities Required:
Basic knowledge of system development life cycle application development experience.
Basic knowledge and utilization of application technical standards, principles, theories, concepts, and techniques.
Basic knowledge of application build, change management, testing, and application development procedures.
Flexibility/ adaptability in collaboration, problem solving, and organizational skills.
Project planning, change management, and time management skills.
Cultural Responsiveness
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Other Knowledge, Skills and Abilities Preferred:
Previous experience in the training, build, and/or support of our electronic health record suite
Ability to take simple assignments and successfully complete in timely fashion.
Works as change advocate for the organization, showing flexibility as priorities change.
Keeps the patient at the center of focus for all tasks.
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May have periods of constant interruptions.
Prolonged periods of working alone.
Provides on call support as needed.
Physical Requirements
Physical Demands: Lifting/ Carrying (0-50 lbs.)
Work Position: Sitting, Walking, Standing
Additional Physical Requirements/ Hazards
Physical Requirements: Perform Shift Work, Repetitive arm/hand movements
Hazards:
Mental/Sensory – Emotional
Mental / Sensory: Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional: Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.