ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES
Ensures platform alignment with the business strategy
Provides consultative technical leadership to the platform team
Creates and maintains a detailed view of the existing architecture
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
Resolves technical escalations, including responding to defects
Participates in process workshops
Assists in migrating configuration across instances
Oversee the implementation and maintenance of platform integrations
Oversee the security of the Now Platform
JOB REQUIREMENTS
Education and Certifications
Bachelor's Degree in Computer Science or related
ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))
ITIL Foundations Certification preferred
Experience
Total 12+ yrs of experience and 8+ years relevant work experience
Must have architectural experience with Service now
Must be willing to work in shifts
Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.
Experience with complex software solutions.
Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
Success driving complex issues through analysis and resolution
Industry domain expertise
Experience writing technical functional specifications required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Knowledge, Skills and Abilities
Required Skills
Proven experience in configuration, customization, development, and administration on the ServiceNow platform
Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.
Proven experience in working within both waterfall and Agile/Scrum methodologies.
Practical experience of setting up ServiceNow API’s and MID servers
Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)
Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner
Excellent conflict management and negotiation skills
Ability to train and support others on functional area-related topics.
Preferred Skills
Proven organizational skills
High energy, ambitious self-starter with an aptitude for learning and customer focus
Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment
Working knowledge of vendor management principles and procedures.
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