Associate Account Manager

Perforce Software is a global leader trusted by major brands to deliver innovative solutions. They are seeking an Associate Account Manager who will be responsible for growing and retaining revenue within the existing customer base by selling additional licenses and ensuring maximum value from their solutions.

Responsibilities

• Proactively identify opportunities to sell additional licenses and cross-sell complementary products to existing customers. Work closely with customers to understand their evolving needs and align our solutions to their business goals
• Build and maintain strong relationships with key stakeholders, including technical owners, practical owners, economic decision-makers, and procurement contacts within accounts. Serve as the primary point of contact, fostering trust and ensuring open communication
• Conduct business reviews with customers 6-9 months prior to their renewal to assess their current usage and identify any adjustments needed in licenses or product mix. Proactively identify potential retention risks and collaborate internally to mitigate them
• Validate and communicate the value of our products to customers, ensuring they achieve the expected outcomes and ROI. Gather and share customer success stories and feedback to showcase the impact of our solutions
• Create and deliver accurate quotes and contracts tailored to customer needs. Drive contract negotiations and close deals efficiently to achieve sales targets
• Work cross-functionally with internal teams (e.g., Customer Success, Product, Support, and Finance) to address customer needs and ensure a seamless experience. Advocate for customer feedback internally to drive continuous improvement in products and services
• Uphold our commitment to 'delighting every customer' by going above and beyond to exceed expectations

Skills

• Proven experience in account management, customer success, or a related role, with a focus on sales and retention
• Strong understanding of the sales cycle, including quoting, contracting, and closing business
• Excellent interpersonal and relationship-building skills, with the ability to navigate complex organizational structures
• Exceptional communication and presentation skills, both verbal and written
• Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges
• Ability to work collaboratively with cross-functional teams in a fast-paced environment
• Demonstrated ability to take the initiative and work in a self-directed manner
• Ability to thrive in a changing environment
• Comfortable with ambiguity and rapidly evolving domain
• Ability to quickly learn and understand new technologies and software products

Benefits

• Medical
• Dental
• Vision
• Retirement benefits
• Life insurance
• Wellness programs
• Total time off
• Other employee perks that may be offered by Perforce from time to time

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