Ally Financial is a customer-centric, leading digital financial services company. In this role, you will oversee Legal Service Providers and attorney firms, driving vendor performance and managing supplier performance for Specialty Recovery activities while ensuring compliance with regulatory expectations.
Responsibilities
- Serve as the primary relationship owner and 'face of Ally' to Legal Service Provider vendors/suppliers, engaging internal and external senior leaders (including C-suite) as needed
- Coordinate with in-house counsel, Legal Service Providers, and clients to facilitate efficient legal work; monitor legal action progress to ensure timely resolution
- Partner cross-functionally to ensure legal, regulatory, and procedural compliance across recovery operations
- Ensure timely and accurate legal filings; review legal documents for accuracy, completeness, and correct terminology; take corrective action when needed
- Lead annual reviews and ongoing strategic updates of the NAO Business Continuity Program (BCP) to reflect changes in operations, structure, risk profile, personnel, and geographic footprint
- Act as the primary point of contact for supplier monitoring activities, including audits/reviews (BCP, compliance, risk profile, onsite audits) and ongoing operational/strategic process and procedure updates
- Lead supplier performance management, including developing/refining performance metrics (supplier and department), addressing compliance and cost issues, and driving continuous improvement
- Review and validate supplier invoicing, services provided, SLAs, and statements of work
- Lead supplier due diligence, market share shifts, and termination decisions; play a key role in supplier onboarding/offboarding
- Review and manage customer complaints and escalations (e.g., ECR, CFPB, consumer attorneys), perform root-cause analysis, and drive solutions for identified process gaps
- Maintain a standard cadence of onsite supplier visits (as needed/requested) to represent Ally, confirm compliance, and lead performance trend/review discussions
Skills
- 0+ years of experience
- High school Diploma or GED equivalent
- 1+ years' experience in the legal industry i.e.: attorney office, paralegal experience
- 1+ years' experience in Supplier Management experience or financial services industry
- Demonstrates strong analytical, negotiation, problem solving, and organizational skills
- Demonstrates a high degree of personal accountability, passion, and execution
- Ability to identify process improvement, effectiveness and efficiency and execute on change management, influence and collaboration in a matrixed environment
- Ability to maintain strict confidentiality
- PowerPoint Presentation skills; ability to translate complex data into simple audience-friendly visuals
- Proficiency in importing/exporting data from Excel to PowerPoint seamlessly
- Proficiency in Microsoft Excel; formulas, functions, report building
- Executive level verbal and written communication
- Takes pride in work quality and performance
- Self-Aware – Seeks and implements feedback
- Bachelor's degree in related field or applicable years of business experience
- Process optimization certification strongly desired (Certified Process Professional, Lean Six Sigma, etc.)
- Project / Process Management framework knowledge and application
Benefits
- 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly
- Industry-leading 401K retirement savings plan with matching and company contributions
- Student loan pay downs and 529 educational save up assistance programs
- Tuition reimbursement
- Employee stock purchase plan
- Financial learning center and financial coach access
- Flexible health and insurance options including medical, dental and vision
- Employee, spouse and child life insurance
- Short- and long-term disability
- Pre-tax Health Savings Account with employer contributions
- Healthcare FSA
- Critical illness, accident & hospital indemnity insurance
- Total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially
- Adoption, surrogacy and fertility assistance
- Paid parental and caregiver leave
- Dependent Day Care FSA back-up child and adult/elder care days
- Childcare discounts
- Mentally Fit Employee Assistance Program
- Subsidized and discounted Weight Watchers® program
- Other employee discount programs
- Travel allowances
- Relocation assistance
- A signing bonus and/or equity
Company Overview
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. It was founded in 1919, and is headquartered in Detroit, Michigan, USA, with a workforce of 10001+ employees. Its website is http://www.ally.com/.