Associate Attorney

Consumer Legal Group is a mission-driven law firm located in the Financial District, focused on assisting Americans in fighting their debt and achieving financial freedom. The role of Associate Attorney involves conducting intake calls with clients and growing into a leadership position while providing empathetic legal support and collaboration within the firm.

Responsibilities

• Handle incoming and scheduled calls with potential and newly onboarded clients to assess cases, answer legal questions, address relevant matters
• Commitment to providing empathetic and professional service to clients
• Assisting and collaborating with multiple teams in an effective and timely manner to troubleshoot issues, achieve favorable outcomes, etc
• Ensure accurate documentation of client information in the firm’s systems
• Provide updates, support, feedback, and attend meetings when necessary
• Consult and troubleshoot supervising attorneys when appropriate
• Assist in maintaining and optimizing client onboarding process
• Performs other duties as assigned to support departmental needs and objectives

Skills

• Juris Doctorate required
• Barred & in good standing in NY required
• Client or customer service experience (within any industry) required
• Ability to take feedback and open to being coached required
• Exceptional interpersonal and communication abilities required
• Organized, strategic, decisive and results-oriented minded required
• Proficiency in client management systems and legal documentation required
• Ability to manage competing priorities, often within tight deadlines required
• Adaptable and able to manage change required
• Other state or federal licensures a plus
• Drafting experience strongly preferred
• Litigation experience preferred
• Managerial experience preferred

Company Overview