Who We Are
WLH Consulting and Learning Solutions (“WLH”) specializes in organizational change, strategic execution, commercial excellence, leadership development, and human capital optimization within the pharmaceutical and life sciences industry. We partner closely with clients, immersing ourselves in their culture, priorities, and challenges—to design solutions that elevate commercial performance and drive sustainable transformation.
Role Description
The Commercial Excellence Associate Consultant is a hands-on, execution focused role that is responsible for building, customizing, and delivering client-ready solutions that strengthen pharmaceutical commercial capabilities. This role is ideal for someone with early career experience in the pharmaceutical industry or consulting who enjoys building and customizing client-ready solutions for a commercial audience. This individual performs a key role in customizing WLH methodologies, frameworks, and tools and tailoring them thoughtfully to client needs, therapeutic areas, and commercial structure, applying foundational learning principles to ensure solutions drive behavior change.
This is a role for someone who makes things happen and takes pride in producing polished, practical deliverables that clients can use immediately.
This role is remote, with the expectation of travel for client meetings and key engagements as needed.
Essential Duties and Responsibilities
Customer-Centered Resource & Solution Development
- Support upfront diagnostics by gathering, organizing, and synthesizing client, market, and role-specific information
- Asks thoughtful questions that help clarify client needs, constraints, and success criteria
- Apply foundational instructional design and adult learning principles to ensure learning resources are practical, engaging, and effective for commercial audiences
- Customize WLH tools, frameworks, and learning resources (e.g., account planning frameworks, playbooks, and learning journeys to reflect:
- Specific therapeutic areas
- Client commercial structures
- Role expectations across matrix teams
- Adapt materials to support engagements ranging from a single role or therapeutic area to integrated, multi-TA, multi-role deployments
- Ensure deliverables are practical, relevant, and aligned with client realities—not “off-the-shelf”
- Continuously refine and adapt materials based on client feedback, evolving market conditions, and emerging commercial challenges
Account Management & Client Engagement
- Support initiatives across WLH’s commercial excellence focus areas, with a strong emphasis on strategic account management, customer segmentation, stakeholder mapping, and value-based engagement strategies
- Participate in internal team meetings and client meetings demonstrating professionalism, preparedness, and growing credibility
- Collaborate with WLH team members to collect, analyze, and synthesize customer and market data to inform solution design, account planning tools, and commercial recommendations
- Incorporate feedback from senior WLH consultants and clients to refine materials and approaches
Execution & Operational Excellence
- Manage assigned tasks and timelines across multiple projects with attention to detail and quality
- Develop polished deliverables—including PowerPoint presentations, Word documents, Excel-based tools, and other materials that meet WLH’s standards for clarity, accuracy, and strategic impact
- Adhere to WLH quality standards, confidentiality expectations, and consulting best practices
Requirements
Core Competencies, Knowledge, and Skill Requirements
- 3+ years of experience in the pharmaceutical or life sciences industry, consulting, or commercial learning/training environment
- Foundational understanding of:
- The pharmaceutical marketplace
- Commercial structures and roles
- The interactions between commercial, market access, and medical teams
- Demonstrated learning agility, innovative thinking, and the ability to conduct needs analyses and build tailored, customer-centric commercial solutions
- High attention to detail and pride in producing client-ready work
- Strong communication skills with a commitment to open, respectful, and professional collaboration
- High comfort level with technology platforms and Microsoft 365 tools (PowerPoint, Word, Excel, Outlook, SharePoint, MS Forms, etc.)
- Demonstrates curiosity and learning agility in exploring emerging technologies, including AI-enabled tools, to improve research, content development, and consulting deliverables
- Ability to manage confidential information with discretion and professionalism
Skills, Knowledge, and Abilities
- Professionalism: Demonstrates integrity, accountability, and respect in all interactions, consistently upholding WLH’s values and commitment to doing great work.
- Consultative Thinking: Applies structured problem-solving and thoughtful questioning to understand client needs and translate them into practical, tailored solutions.
- Attention to Detail: Produces accurate, high-quality, client-ready work with strong attention to clarity, consistency, and execution excellence.
- Learning Agility: Quickly adapts to new therapeutic areas, client contexts, and methodologies, incorporating feedback to continuously improve.
- Communication: Communicates clearly and professionally in written and verbal formats, collaborating effectively with internal teams and client stakeholders.
- Organization and Execution: Manages multiple tasks and timelines effectively while maintaining quality and meeting project expectations.
- Collaboration: Works effectively within cross-functional consulting teams, contributing positively to team outcomes and shared accountability.
- Discretion: Handles confidential information with professionalism and sound judgment.
- Growth: Interested in growing into a more senior consulting role over time
Benefits
WLH Consulting and Learning Solutions is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion.
We are excited to offer the following benefits for this position:
- Competitive compensation models (salaried and hourly options)
- Signing bonus for every role
- Remote-first culture with flexible scheduling and no relocation requirement
- Comprehensive medical coverage with 50% of employee premiums covered
- Flexible prescription services and 24/7 virtual care access
- 401(k) with a 3% employer match
- Generous paid time off for salaried team members to rest and recharge, including paid holidays and 2+ religious holidays (as applicable and with pre-approval required)
Employment Eligibility
Must be legally authorized to work in the United States without sponsorship. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at WLH.
Commitment to Equal Opportunity
The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, WLH will provide reasonable accommodations for qualified individuals with disabilities.
All qualified candidates are encouraged to apply.