Associate Director, External Pharmacy Operations

Job description

About the Company

UroGen is a biotech company dedicated to developing and commercializing innovative solutions that treat urothelial and specialty cancers. We are fundamentally changing the way patients are treated for urologic cancers. 

Watch our New Horizons in Bladder Cancer event and discover why it’s an exciting time to join  UroGen® Pharma. Join us and be part of the team that will redefine the future of urological cancer treatment. Behind every UroGen innovation is the inspiration to empower uro-oncology patients with life-changing treatments.

At UroGen, our people are our greatest asset. We cultivate a culture built on collaboration, creativity, and continuous growth. UroGen is a dynamic, rapidly expanding organization with an unwavering focus on improving the lives of patients because they deserve better.

Job Summary
This role is responsible for operational oversight of UroGen’s U.S.-based network pharmacies. These pharmacies provide just-in-time reconstitution and delivery of UroGen’s FDA-approved products in coordination with a mandatory HUB. This position works closely with internal teams, external partners, and the HUB to ensure seamless coordination and execution of patient product deliveries. The role also leads quality investigations and CAPA activities related to pharmacy operations.

Job requirements

• Bachelor’s degree required. 
• PharmD required.
• Minimum of 3 years of experience in the pharmaceutical industry. 
• Experience as a pharmacist required.
• Pharmacy compounding experience preferred.
• Understanding of pharmacy regulations. 
• Demonstrated ability to manage multiple priorities efficiently in a fast-paced environment. 
• Strong problem-solving, leadership, and organizational skills. 
• Experience collaborating with multiple internal stakeholders to address time-sensitive issues. 
• Experience engaging directly with customers and healthcare providers preferred. 

Job responsibilities

• Identify opportunities to improve pharmacy coverage, customer experience, and operational costs.
• Develop strategic plans and manage logistics for the mixing and delivery of UroGen products upon arrival at designated pharmacy sites.
• Engage directly with end customers and healthcare providers (HCPs) to review UroGen pharmacy services and support qualification of UroGen’s network.
• Serve as the primary escalation point for service-level issues involving pharmacy-delivered products.
• Develop and maintain strong relationships with external pharmacy partners supporting UroGen products.
• Liaise with the HUB, vendors, couriers, and internal stakeholders to ensure effective coordination.
• Resolve operational issues, service disruptions, and customer complaints in a timely manner.
• Lead/Support quality business reviews with pharmacy partners.
• Identify, source, and qualify new pharmacy partners to support growth in volume and geographic expansion.
• Coach and support the pharmacy operations team.
• Meet established targets for cost, productivity, accuracy, and timeliness.
• Maintain metrics, analyze performance data, and implement continuous improvements.
• Ensure compliance with GxP standards, Standard Operating Procedures (SOPs), company policies, and all applicable regulations and guidelines, including FDA, TSA, DEA, Connecticut Drug Control, USP <797>, and USP <800>.
• Provide support for urgent issues outside of traditional business hours and align with the team to share coverage during company holidays.

Job benefits

We offer a competitive salary, employee benefits, and an excellent work environment.

• Medical
• Dental 
• Vision
• 401k Match
• Paid Time Off
• Employee Assistance Program 

We are an Equal Opportunity Employer