Job Description:
• Solution Design and Architecture: Design and implement AWS architecture to migrate call recordings and analytics
• Assess the existing Amazon Connect and Calabrio integration
• Define migration strategies for historical recordings, transcripts, and associated metadata
• Develop reusable Infrastructure as Code using AWS CloudFormation, Terraform, or AWS CDK
• Backend Development: Build serverless and microservices-based applications
• Develop APIs and automation for migrating recordings and metadata
• Front-End Development: Develop dashboards and administrative tools
• Build interfaces for migration monitoring and operational reporting
• Data Migration and Validation: Develop automated scripts and perform data validation
• Ensure chain of custody and auditability throughout the migration process
• DevOps and Automation: Build and maintain CI/CD pipelines
• Security and Compliance: Implement encryption, access controls, and audit logging
• Collaboration: Partner with contact center, infrastructure, security, and business stakeholders
Requirements:
• 5+ years of experience developing applications on AWS
• 3+ years of experience with Amazon Connect
• Experience with Amazon Connect Contact Lens and/or call recording analytics platforms
• Experience integrating with Calabrio or similar workforce and recording solutions
• Strong proficiency in Python, TypeScript, or Java
• Front-end development experience with React or Angular
• Expertise in REST APIs, serverless architecture, and event-driven design
• Experience with Infrastructure as Code and CI/CD automation
• Strong understanding of data migration, reconciliation, and testing methodologies
Benefits:
• Cloud services
• Quality assurance
• Mobility solutions
• Enterprise Application development and integration
• Job-oriented training for trainees