Refer.IO is a fast-growing wellness franchise looking for a part-time B2B Customer Success Specialist. The role involves providing friendly support to franchise owners, organizing FAQs, hosting group calls, and guiding new franchise owners through their onboarding process.
Responsibilities
- Be the friendly first point of contact for our franchise owners when they need help or get stuck
- Help us take the most common questions and turn them into a helpful FAQ library so owners can find answers faster
- Help us schedule and co-host our weekly group Zoom calls where owners share ideas and get advice
- Guide brand new franchise owners through their first 90 days using our step-by-step checklist
- Help us reply to people who are interested in buying a franchise and answer their basic questions
Skills
- You're Patient: You know how to listen to someone who is frustrated and help them find a solution
- You're Organized: You can juggle a few different conversations at once without losing track of who needs what
- You're Good with Computers: You don't need to be a tech genius, but you're comfortable learning new software (and we'll even teach you some cool new AI tools to make your job easier!)
Company Overview
Refer.IO strives to help job seekers find and apply for positions that are relevant to their interests and skillsets. It was founded in 2016, and is headquartered in , with a workforce of 2-10 employees. Its website is https://www.refer.io/.