Con Edison is a major utility company in New York, and they are seeking a Bilingual Customer Service Representative to support their Gas Engineering Customer Engagement section. The CSR will act as a liaison between the company and its customers, scheduling appointments and handling inquiries related to gas service line inspections and natural gas detector installations.
Responsibilities
- Required to work Full-Time as a Customer Service Representative
- Must be fluent in one of the following languages: Spanish, Mandarin or Cantonese
- Ability to work a hybrid remote work schedule based on company's need
- Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems
- Proactively make calls to customers and schedule appointments for SLI and NGD using various systems
- Receive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issue
- Perform a high volume of administrative work pertaining to job records
- Route SLI work to area Planners and Supervisors using various systems
- Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systems
- Utilize various internal and external systems to reconcile any discrepancies regarding records
- Research and resolve billing issues related to fines for failure to complete inspections
- Driver's license preferred
Skills
- Must be fluent in one of the following languages: Spanish, Mandarin or Cantonese
- Ability to work a hybrid remote work schedule based on company's need
- Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems
- Proactively make calls to customers and schedule appointments for SLI and NGD using various systems
- Receive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issue
- Perform a high volume of administrative work pertaining to job records
- Route SLI work to area Planners and Supervisors using various systems
- Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systems
- Utilize various internal and external systems to reconcile any discrepancies regarding records
- Research and resolve billing issues related to fines for failure to complete inspections
- High School Diploma/GED
- Competency in Microsoft Excel, Word, and Outlook Required
- Well organized, detail oriented and flexible to handle multiple assignments
- Demonstrate a high level of accuracy, even under pressure
- Excellent interpersonal and telephone skills
- Demonstrate good customer service skills
- Must be proficient in English and one of the following languages: Spanish, Mandarin or Cantonese
- Driver's License preferred
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
Company Overview
We provide power to more than 10 million people and businesses across NYC and Westchester. It was founded in 1823, and is headquartered in New York, NY, US, with a workforce of 10001+ employees. Its website is http://www.coned.com.