Bilingual Training Specialist

CNO Financial Group is seeking a Bilingual Training Specialist responsible for designing training materials and facilitating cross-training and new hire learning events across multiple CNO brands. This role involves ensuring training materials and translations are accurate while managing the classroom and maximizing the learning experience for bilingual audiences.

Responsibilities

• Facilitate foundational-level formal and informal learning experiences for bilingual audiences, including, but not limited to, on-the-job training, cross-training, and new hire training related to products, processes, systems, and concepts
• Develop bilingual communication materials to support refresher topics for targeted audiences. These knowledge materials are used during learning events, as well as in email or bulletin communications
• Administer training knowledge checks and assessments, analyzing results to determine effectiveness of training content, as well as learner gap areas
• Engage with business partners to plan learning events
• Develop communication related to specific learning events to prepare participants for the learning experience
• Maintain an active knowledge of the subjects taught and stimulate enthusiasm
• Recognize various participant learning styles and utilize a wide variety of facilitation methods to best meet the needs of the audience and learning situation
• Manage, maintain and report class progress to appropriate business partners
• Assist with the training scheduling and logistics process
• Manage the virtual classroom including supervision of participants, evaluation, feedback, coaching and corrective measures
• Convey training content clearly and concisely that engages learners and improves learning retention rates

Skills

• Fluent verbal and written communication in English and Spanish
• Proven ability to deliver presentations, facilitate meetings, and conduct training for bilingual audiences
• Ability to work productively on multiple projects, while meeting tight deadlines in a fast-paced, dynamic environment
• Excellent verbal and written communication skills
• Demonstrate proper use of grammar and punctuation
• Ability to communicate with bilingual audiences in a simplistic way but with sufficient detail to be understood by the appropriate audience
• Display flexibility and willingness to accept constantly changing project/program updates; responds and adjusts to changing situations or priorities
• Effectively prioritize and organize project responsibilities while performing multiple tasks
• Excellent interpersonal skills, effectively collaborate with others and build strong relationships within team and business partners
• Strong problem-solving and business capabilities
• Possess advanced Power Point and Excel skills: strong overall background in MS communication tools
• Education: High-School Diploma, GED, or equivalent experience
• Field of study: General
• Certifications/Licenses: Life insurance sales license
• Related Work Experience: minimum of 1 year of experience selling or training of service or tool
• Education: Bachelor's degree
• Field of study: Business, Education, Communications or related field
• Certifications/Licenses: Professional Learning Organization affiliation or designations a plus, Microsoft certifications, Adobe Articulate
• Related Work Experience: 3 years of training delivery experience
• Experience in the Insurance industry is a plus; strong background in SharePoint
• Intermediate skills with Adobe, SharePoint, MS Visio or similar software
• Candidate location in Central or Eastern US time zone is preferred OR willingness to work Central or Eastern time zone business hours

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Short-term & long-term disability insurance
• Paid time-off and corporate holidays
• Paid parental leave
• Company paid life insurance

Company Overview