Billing Analyst

Cencora is an innovative company focused on creating healthier futures. The Billing Analyst will support billing operations, manage accounts, resolve disputes, and provide reporting and analysis to ensure efficient billing processes.

Responsibilities

• Trace sources of billing errors, correct documentation (crediting and reissue invoices), and process final billing efficiently
• Fully understand the technical requirements for World Customs Brokerage (WCB) billing and its impact on the World Courier network and systems (TMS)
• Set up charges-only jobs in TMS as needed to ensure accurate billing of duties and related brokerage fees
• Ensure the timely issuance of bond invoices to customers and perform monthly reconciliations to verify that invoices are issued promptly and accurately in alignment with vendor-provided invoices
• Maintain documentation to ensure compliance with audit standards and organizational policies
• Collaborate closely with World Courier Accounts Receivable, World Courier Finance, as well as internal departments and customer organizations, to ensure invoices are billed to the correct customer and disputes or returns are resolved to meet customer expectations
• Conduct detailed analysis of customer invoices and payments to identify and resolve disputed items
• Ensure timely and accurate processing of customer credit balance and return requests
• Review and manage high-volume and/or high-profile accounts, ensuring accurate and timely billing and collection activity
• Identify payment discrepancies, initiate the dispute resolution process, and follow up to drive timely resolution
• Support collections efforts for World Customs Brokerage Inc. invoices in coordination with the World Courier Accounts Receivable team
• Provide day-to-day collections support as needed and serve as the primary backup for the AR Analyst, including assuming ownership of assigned collection activities and acting as the customer point of contact for billing and past-due matters during the AR Analyst’s absence
• Generate and distribute ad-hoc reports to internal and external stakeholders to support billing and dispute resolution activities
• Act as the “go-to” system resource within the team, providing expertise and guidance
• Assist in training and mentoring new team members, following up to ensure their success
• Perform various other duties as needed

Skills

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two to four year degree or equivalent combination of experience and education
• 1-2 years' experience in a billing and/or accounts receivable role
• Strong knowledge of Microsoft programs, especially Excel
• Knowledge of general accounting principles
• Knowledge of Accounts Receivable (AR) activity and/or billing
• Strong analytical skills with the ability to perform in-depth invoice and payment analysis
• Excellent communication, both orally and in writing, and interpersonal skills to maintain effective relationships with internal and external stakeholders
• Detail-oriented with the ability to identify and resolve discrepancies independently
• Team player with a proactive approach to problem-solving and driving results
• Results-driven mindset with a focus on accuracy and efficiency
• Strong organizational skills to manage multiple priorities effectively
• Commitment to collaboration and continuous improvement
• Experience with IES/OneView is preferred or an Automated Broker Interface (ABI) but not required
• Preferred background in Incoterms, U.S. customs brokerage, logistics, and transportation operations
• Experience with high-profile and/or high-volume account management and customer dispute resolution preferred

Benefits

• Medical, dental, and vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs
• Professional development resources
• Mentorship programs
• Employee resource groups
• Volunteer activities

Company Overview