CarGurus is the largest and fastest-growing automotive marketplace, dedicated to transforming the car shopping experience. They are seeking a customer-focused Billing Coordinator to join their Finance Operations team, where the role involves addressing customer inquiries and resolving billing issues to ensure a positive experience.
Responsibilities
- Serve as a primary point of contact for customer inquiries related to billing, payments, and account questions via incoming cases and phone calls
- Provide timely, accurate, and professional responses while meeting individual and team service level expectations
- Investigate and resolve customer issues, including billing discrepancies, payment questions, and account adjustments
- Create credits and update customer account balances in accordance with internal approval policies
- Partner with Sales, Sales Operations, and Collections to resolve customer concerns and ensure a seamless experience
- Maintain accurate and up-to-date customer account information within financial systems
- Identify recurring customer issues or trends and escalate insights to leadership to help improve processes and the customer experience
- Support additional administrative and operational tasks as needed to support the Finance Operations team
Skills
- 1-3 years of experience in customer support, billing, accounts receivable, or a related role
- Strong customer service mindset with excellent written and verbal communication skills
- High attention to detail and the ability to manage multiple customer requests in a fast-paced environment
- Comfortable working with high volumes of cases or calls while maintaining accuracy and professionalism
- Eagerness to learn new systems and processes, with a proactive and dependable work style
- Proficiency in Microsoft Excel
- Bachelor's degree in Business, Finance, Accounting, or a related field preferred
- Experience with CRM or ERP systems such as Salesforce, Zuora, or NetSuite is a plus
Benefits
- Equity for all employees
- Career development and corporate giving programs
- Employee resource groups (ERGs) and communities
- Flexible hybrid model
- Robust time off policies
- Daily free lunch
- New car discount
- Meditation and fitness apps
- Commuting cost coverage
Company Overview
CarGurus is an online automotive destination that assists users in contacting sellers and comparing local listings for new and used cars. It was founded in 2006, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.cargurus.com.