Care.com is a consumer tech company focused on providing care solutions for families. The Business Consultant I role involves managing client interactions, providing consultations on tax and labor law questions, and supporting operational efficiency within the Consulting Team.
Responsibilities
- Manage all client contact, including inbound calls, emails, and account changes, while providing accurate consultations on tax and labor law questions
- Review and implement account changes promptly
- Perform follow-ups and non-phone account management tasks as needed
- Support other teams with business needs, goals, and project completion
- Report client feedback, including suggestions, complaints, quotes, account closures, and service upsells
Skills
- 1-3+ years of related client service experience
- Strong communication skills, both written and verbal
- Team-player, with a passion for delivering exceptional customer service
- Strong attention to detail
- Strong change agility and ability to shift quickly as needed
- A driven nature and willingness to tackle complex projects and goals
- Comfortable in a fast-paced environment
- Comfortable meeting and exceeding daily and weekly critical metric benchmarks
- Open to feedback, ongoing learning, and comfortable asking questions
- Reliable and consistently punctual
- Bachelor's Degree preferred (Business/Economics/Government preferred)
Benefits
- Health insurance coverage
- Life, and disability insurance
- A generous 401K employer matching program
- Paid holidays
- Paid time off (PTO)
Company Overview
Care.com is where families go to find care and where caregivers go to find meaningful work. It was founded in 2006, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.care.com.Company H1B Sponsorship
Care.com has a track record of offering H1B sponsorships, with 17 in 2025, 8 in 2024, 21 in 2023, 20 in 2022, 25 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.