Business Development Specialist (Hybrid)

AAA National is seeking a Business Development Specialist to support the sales team’s efforts in achieving revenue goals. The role involves coordinating sales-related correspondence, processing contracts, and providing operational support to sales staff.

Responsibilities

• Utilizes key systems and processes that support the contract lifecycle management workflow
• Processes all advertising contracts for TourBook Print Ads, digital, OA Annual/Interim and Renewals, OA Chains, and Management Companies, and handles all cancellations
• Requests and processes all Ad creative assets for TourBook Print Ads and digital sales
• Uses contracts to perform TourBook proofing and auditing on the extraction for print ads to reserve orders and all OA elements
• Collects OA photos for hotels, restaurants, and attractions for print and online
• Maintains data integrity in CRM by updating opportunities and contact information, such as personnel changes, email updates, and additional contact details
• Submits all required digital campaign assets with contracts to the Digital Ad Specialist for campaign fulfillment and management
• Reviews all advertising contract types for accuracy and completeness before sending contracts for client signature via DocuSign, email, or fax
• Documents all communication and conducts appropriate follow-up actions when necessary
• Serves as a communication point between departments and the sales team by directing sales leads to appropriate team members
• Assists assigned account managers with advertising contract processing for all product types to ensure completeness and accuracy
• Submits AAA.com issues via PPN/TST Issue Tracker for triage and escalation to the appropriate vendor for resolution
• Provides excellent customer service to clients by following up on requests on behalf of the Account Manager
• Supports efforts to simplify and enhance the customer experience and relationships
• Responds to emails and phone calls, assists with client inquiries, and ensures client information is correct in all related key systems
• Performs other related duties, tasks, requests, and directives issued by management as required
• Attendance is required

Skills

• Clear and effective written and verbal communication skills, with the ability to convey information to diverse audiences
• Strong time management and organizational capabilities, with a proven ability to meet deadlines in a fast‑paced environment
• Highly self‑motivated, adaptable, and comfortable working in dynamic, deadline‑driven settings
• Proficient in Microsoft Office applications, including Excel, Word, and Access
• Experience working with Microsoft Dynamics CRM
• Demonstrated ability to manage multiple concurrent projects, prioritize effectively, and follow structured, process‑driven workflows
• Strong interpersonal skills with the ability to build positive working relationships across teams and stakeholders
• Customer‑focused mindset with excellent people skills and a commitment to delivering a high‑quality experience
• Bachelor's degree in an applicable field, and 1-3 years of professional work experience (preferably in the sales and advertising field). Related experience beyond 2 years can be substituted for a Bachelor's degree

Benefits

• Participation in AAA, Inc.'s Annual Incentive Plan

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