Call Centre Representative – Remote in El Paso, TX

Call Centre Representative - Remote - Indotronix International Corporation - El Paso, TX - work from home job
Company: Indotronix International Corporation
Job description: Job Title: Call Centre Representative - Remote

Contract: 6-9 months contract

Remote work

Pay rate : $13:50 /hr on W2

IMPORTANT:
-Candidates should have stable internet connection at home only
- US Citizens only
- Remote position while current situation settles. Locals to El Paso may be required to work onsite eventually.

Job profile should include the expectation of a remote workspace audit (via webcam or phonecam)
Inspection time less than 5 min

Skillset required:
Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password thing of this nature which may be routine for a regular computer user.

Productivity Management:
Making outbound phone calls to our members and prescribers
Utilizing multiple software systems to complete Medicare Enrollment case reviews
Meeting or exceeding government mandated timelines
Complying with turnaround time, productivity and quality standards
Conveying resolution to beneficiary or provider via direct communication and professional correspondence
Acquiring and maintaining basic knowledge of relevant and changing Med D guidance

Required Qualifications:
Ability to effectively communicate with members and prescribers while managing multiple software systems
Receptive to constructive feedback and flexible in adapting to change
Ability to effectively plan, prioritize, and organize time and workload
Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
Proficient in navigation of multiple computer applications
Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
Ability to type more than 30 WPM Preferred Qualifications:
At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
Six months of PBM/pharmaceutical related work strongly desired

PLEASE NOTE:
Computer skills are a must.
Call centre experience preferred.
Expected salary:
Location: El Paso, TX
Job date: Thu, 07 Sep 2023 22:15:49 GMT
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