Role Overview
As a Care Coordinator, you will have a unique hybrid opportunity to primarily serve as a back-end adviser while also seeking ways to support Wellthy members on the front lines. You will address the unique caretaking needs of families and members within Asia Pacific regions by organizing and managing care plans.
What You Will Do
Your primary responsibilities will involve back-end logistical tasks, such as finding the right provider, managing medical bills, making appointments, tracking medications, and vetting facilities and insurance. You will also own a subset of Care Projects that enhance the member experience and allow you to connect with families and caregivers when opportunities arise.
Why It Might Be a Fit
To be successful in this role, you'll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.
Requirements
- University Degree in Social Work or a healthcare-related profession and/or advanced degrees
- 5+ years work experience in a healthcare role
- Strong fluency in English with Hindi, Tamil, Urdu, Mandarin or similar
- Demonstrated knowledge of, and ability to navigate, the healthcare sector, with prior experience working across global markets and diverse healthcare landscapes
- Strong ethical standards and a respect for client confidentiality
- Ability to integrate and collaborate well with others while adapting to evolving service experiences
- Experience developing and facilitating care plans
- Providing ongoing, hands-on support for complex healthcare situations
- Experience creating high-touch customer journey experience
- Remote work experience with proficiency with macOS systems, GSuite, Slack, and 1Password
Benefits
- Remote work environment
- Medical benefits
- Mental health benefits
- Vacation, Sick and Caregiving Days
- Professional development initiatives for growth
- Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave
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