Role Overview
As our Chat & Community Support Specialist, you'll handle live chat support, respond to community posts, and ensure every user feels heard and helped. No degree required — just fast typing, clear communication, and a genuine interest in helping people.
What You Will Do
Handle live chat inquiries, respond to user posts, resolve common issues, escalate complex issues, contribute to the help center knowledge base, and flag trends in user issues.
Why It Might Be a Fit
You'll be patient with frustrated users, handle multiple conversations simultaneously, and maintain consistent tone and quality across all support touchpoints.
Requirements
- No degree required
- Fast, accurate typing
- Excellent written communication
- Able to handle multiple conversations simultaneously
- Patient with frustrated users
- Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar)
Benefits
- Hourly pay of $15–$21/hr
- Fully remote
- Flexible scheduling across support windows
- Paid training on platform and support tools
- Access to the full earning opportunity network
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