The Company
CRB Cunninghams is the UK’s leading provider of cashless catering, identity management, online payments, and nutritional analysis solutions, supporting more than 3,300 schools and colleges nationwide.
With nearly 60 years of heritage, we employ over 100 dedicated professionals, including a national field service team delivering fast, expert support wherever it’s needed. We operate from offices in Headley (Birmingham) and Loanhead (Edinburgh).
In recent years, CRB Cunninghams has experienced strong growth, driven by innovation, customer intimacy, operational excellence, and a clear, meaningful vision.
Our purpose is simple and powerful:
When children eat well and enjoy lunchtimes, they’re happier, healthier, and achieve more.
Our strategy is to help schools deliver fully cashless dining experiences that enable anonymous free-school-meal access, streamline operations, and accelerate the provision of nutritious meals.
The Role
The Chief Product Officer (CPO) is responsible for defining and executing CRB Cunninghams’ product vision, strategy, and roadmap, including the responsible adoption of AI and automation to improve customer outcomes and long-term differentiation.
This role ensures our products deliver clear customer value, support commercial growth, and align with the company’s long-term strategic objectives.
The CPO acts as the bridge between customers, partners, commercial leadership, and technology, owning the full product lifecycle from discovery through delivery and continuous improvement.
This is a senior leadership role with significant influence over company direction, reporting at executive level.
Key Responsibilities
Product Strategy & Vision
Define and own the product vision, strategy, and long-term roadmap
Ensure product direction aligns with CRBC’s business strategy and growth ambitions
Identify new product opportunities, enhancements, and market expansion potential
Set the direction for how AI and automation are embedded across the product portfolio to remove operational friction and create defensible value
Customer Intimacy & Market Insight
Build a deep understanding of customer needs, workflows, and pain points
Use market research, customer feedback, and data insights to guide product decisions
Monitor competitor offerings and industry trends to maintain differentiation
Align product strategy with key partners, including school caterers
Product Delivery & Lifecycle Management
Own the full product lifecycle: ideation, prioritisation, development, launch, and optimisation
Work closely with R&D and delivery teams to ensure high-quality, timely releases
Balance short-term delivery priorities with long-term scalability, resilience, and sustainability
Commercial & Financial Impact
Partner with sales, marketing, and leadership to drive revenue growth and retention
Shape product pricing and positioning alongside commercial leaders
Track and report on product performance, ROI, and success metrics
Leadership & Governance
Lead, develop, and mentor the product management function
Establish clear product processes, prioritisation frameworks, and governance
Act as a senior product voice at executive and board level
Key Skills & Experience
Proven experience in a senior product leadership role (CPO, Head of Product, Product Director, or similar)
Strong track record delivering successful B2B products (software or technology-enabled services)
Commercially minded, with experience linking product decisions to revenue and growth
Excellent stakeholder management across technical and non-technical teams
Experience applying AI, automation and advanced data capabilities to improve workflows and customer outcomes
Comfortable operating in a growing, evolving organisation
Desirable Experience
Background in SaaS, EdTech, and/or payments
Experience in regulated, professional services, or compliance-driven environments
Experience scaling products and teams in a growth-focused business
What Success Looks Like
A clear, well-communicated product strategy aligned to business goals and purpose
Products that customers value, adopt, and actively recommend
AI and automation embedded into core products and workflows in ways that measurably add extra value, reduce customer effort and operational cost
Predictable, high-quality product delivery
Strong collaboration across leadership, commercial, and technical teams
Why Join CRB Cunninghams?
Be at the forefront of transforming how schools operate canteens and deliver better lunchtime experiences for children
Shape the future direction of a market-leading product portfolio
High-impact role with executive visibility and influence
Collaborative culture with genuine scope to innovate and lead
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