BrokerLink is a part of Intact Financial Corporation, and they are seeking a Claims Adjuster I for Accident Benefits to assist customers who have suffered injuries from motor vehicle accidents. The role focuses on ensuring a positive customer journey throughout the claims process while providing necessary training and support to excel in the insurance industry.
Responsibilities
- Ensure timely and thorough investigation and adjudication of medical claims
- Identify eligibility and/or entitlement ensuring quick access to all available benefits to promote treatment and recovery
- Manage claims while abiding by current provincial regulations and guidelines as well as company protocols and procedures
- Answer queries from customers, legal representatives and medical clinics while providing high quality customer service
Skills
- Minimum 1 year experience working in a customer service role
- Strong communication, critical thinking, and negotiation skills
- Computer literate and capable of working in a paperless environment
- Capable of multitasking and juggling competing priorities in a fast-paced, high-pressure environment
- Capable of working independently within a collaborative team setting
- An ongoing commitment to self development
- No Canadian work experience required however must be eligible to work in Canada
- Knowledge or understanding of medical terminology is an asset
- A university degree or college diploma in Health Sciences (Kinesiology or Psychology) is considered an asset
- Bilingualism (French & English), both oral and written is an asset
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5%
- Our pension offerings provide flexibility and long-term security for our employees beyond their careers.
Company Overview
BrokerLink is an insurance brokerage company that offers car, home, property, personal, and business insurance claims. It was founded in 1991, and is headquartered in Calgary, Alberta, CAN, with a workforce of 1001-5000 employees. Its website is http://www.brokerlink.ca.