Claims Service Specialist - Springfield, MA - Hybrid

Arbella Insurance Group is committed to providing a supportive and inclusive work environment, and they are seeking a Claims Service Specialist. This role involves advocating for customers by handling claims, inspecting damages, determining coverage, and negotiating settlements with professionalism and accuracy.

Responsibilities

• Talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly
• Thoroughly check claim case facts, determining coverage, liability, and reserves, and accurately report on each settlement
• Navigate settlements with individuals, attorneys, and other insurance carriers with poise and professionalism
• Prepare and maintain well-written files and keep their teams up-to-date on current claims

Skills

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
• Highly effective time management skills
• Strong attention to detail, accuracy, fairness and impeccable organization
• A passion for helping others
• Some customer service work experience preferred

Benefits

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Flexible schedules
• Exceptional benefit and wellness programs
• Career development

Company Overview

Company H1B Sponsorship