Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. As a Client Service Associate, you will connect consultancies with subject-matter experts by assessing client needs and recruiting experts into Guidepoint’s network. This role requires strong judgment and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Recruit new experts into Guidepoint’s network and engage them for client consultations
- Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject-matter experts
- Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects and prepare high-quality profiles for client consideration
- Define sourcing strategies for each client request based on project scope, urgency, and target expert profile
- Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution
Skills
- Bachelor's degree, with minimum 3.0 GPA or higher required
- Previous relevant internship, volunteer, or extracurricular experience
- Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship. Guidepoint does not provide employment-based visa sponsorship for this role
- Are ambitious and thrive in competitive and fast paced environments
- Are motivated to build client facing careers in consulting, advisory, investment research, account management, customer success or sales
- Quickly understand the commercial context behind client requests and identify the most relevant experts
- Demonstrate strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines
- Are comfortable engaging senior professionals by phone, building rapport quickly, and assessing fit for client needs
- Are resourceful, intellectually curious, and are driven to continuously learn
- Communicate clearly and professionally, both verbally and in writing
- Demonstrate strong problem-solving skills, sound judgment, and the ability to work both independently and collaboratively
Benefits
- 15 days of PTO, 10 paid holidays, and sick leave
- Comprehensive medical, dental, and vision coverage, along with flexible spending accounts, supplemental pet insurance, and short- and long-term disability
- 401(k) with company match of up to 10% of employee contributions, plus company-sponsored and optional life insurance
- Commuter benefits and corporate discounts, including gym memberships, ClassPass, and an Employee Assistance Program (EAP)
- Unlimited access to self-paced learning through LinkedIn Learning
- In-office perks including free snacks and beverages, Thursday Happy Hours, and Summer Fridays
- Annual company-sponsored athletic leagues and wellness activities
- Charitable giving programs with company-matched contributions to eligible tax-exempt organizations, in accordance with company guidelines, including a dedicated day of service for all employees
- Casual work environment with regular team-building events and social activities
Company Overview
Guidepoint is a leading expert network which connects business decision-makers and researchers with independent subject matter experts It was founded in 2003, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.guidepoint.com.