MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Client Service Consultant I (CSC I) provides administrative and customer service support to insurance clients, managing a book of business and ensuring customer satisfaction through effective issue resolution and account administration.
Responsibilities
- Serve as a primary service contact for assigned Regional Market accounts under the guidance of leadership
- Receive, analyze, research, and respond to routine client, broker, and member inquiries in a timely and accurate manner
- Support ongoing customer delivery by resolving service issues and escalating more complex matters appropriately
- Partner with Third Party Administrators (TPAs) and internal teams to facilitate issue resolution
- Manage day to day administration of multiple Regional Market client accounts
- Support plan changes, billing inquiries, eligibility updates, and benefit questions
- Ensure accuracy of client data and documentation across MetLife systems
- Assist with audits, reporting requests, and standard client deliverables
- Partner with Account Managers and internal service partners to support overall account strategy and customer needs
- Coordinate and participate in client meetings and calls as needed
- Prepare and maintain client materials, summaries, and documentation
- Support new client implementations and product additions under the direction of senior team members
- Follow established processes, service standards, and documented procedures
- Identify process improvement opportunities and share feedback with leadership
- Build knowledge of MetLife products, platforms, and service processes
- Participate in required training and development activities
- Demonstrate increasing independence and proficiency as experience is gained
Skills
- High school diploma or equivalent required; bachelor's degree preferred
- 0-3 years of customer service, account management, insurance, or related experience
- Strong written and verbal communication skills
- Ability to manage multiple tasks and priorities in a fast paced environment
- Strong attention to detail and problem solving skills
- Proficiency with Microsoft Office tools (Outlook, Excel, Word)
- Experience in group benefits, insurance, or financial services
- Familiarity with customer service systems and workflows
- Prior experience supporting clients, brokers, or internal partners
Benefits
- Comprehensive health plan that includes medical/prescription drug and vision
- Dental insurance
- No-cost short- and long-term disability
- Company-paid life insurance
- Legal services
- A retirement pension funded entirely by MetLife
- 401(k) with employer matching
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
- Employee Assistance Program (EAP)
- Digital mental health programs
- Parental leave
- Paid time off
- Paid holidays
- Volunteer time off
- Tuition assistance
Company Overview
MetLife is a provider of insurance, employee benefits, and financial services . It was founded in 1868, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.metlife.com.