The Opportunity
Unyte Health is seeking a detail-oriented, service-minded professional to join our Client Success team as a Client Success Administrator. This role plays a foundational part in delivering a positive, efficient, and supportive experience for providers using Unytes programs and tools.
As a Client Success Administrator, you will often be the first point of contact for provider inquiries and will support the broader Client Success team by resolving issues, coordinating administrative tasks, and providing operational support. This role is ideal for someone who enjoys helping others, keeping systems organized, and contributing to a mission-driven organization in the health technology space.
About Unyte Health
Unyte Health is a neurotech company that helps transform the lives of children and adults every day by empowering mental health and neurodevelopmental professionals, such as psychologists, counselors, social workers, and occupational therapists, to guide their clients to feel better, think better, and connect better through improved nervous system regulation.
This is achieved through our suite of powerful SaaS-based digital therapeutic tools, such as the Safe and Sound Protocol (SSP), Integrated Listening System (ILS), and Rest and Restore Protocol (RRP). Healthcare professionals use these noninvasive sound therapies to support clients with conditions such as trauma, anxiety, autism, ADHD, and chronic pain to live more aware, regulated, and resilient lives.
Learn more at https://unyte.com
What You Will Do
- Serve as a first point of contact for provider inquiries via email, phone, and chat, while championing Unyte Healths core value of How Can I Help?
- Respond to inquiries in a timely, professional, and supportive manner while building rapport with providers
- Analyze, troubleshoot, resolve, and appropriately escalate issues related to hardware, software, mobile apps, accounts, billing, login, orders, and shipping
- Collaborate with Client Success, Sales, Finance, Compliance & Operations, and other internal teams to support a seamless provider experience
- Maintain and improve the client support knowledge base to support self-service and automation
- Develop and generate client and usage reports for internal teams and external partners
- Manage administrative workflows, including delinquencies, returns, reporting, and distribution of promotional lists to partners
- Coordinate with Shipping & Logistics to ensure orders are processed and shipped accurately and on time
- Identify opportunities to improve workflows, documentation, and support processes
- Accurately document issues, actions taken, and next steps in internal systems
You Are a Great Candidate If You Have
- 1+ years of experience in customer service, client support, administration, or a related role (professional or transferable experience welcomed)
- A service-oriented mindset with a genuine desire to help others
- Strong written and verbal communication skills, including active listening
- High attention to detail and pride in producing accurate, reliable work
- A self-driven approach with strong time-management skills — you follow through and get things done
- Comfort troubleshooting issues across multiple systems and tools
- Experience using customer experience or workflow tools (e.g., HubSpot, Stripe, or similar platforms)
- Familiarity with collaboration tools (e.g., Google Workspace, Slack, task management tools)
- Comfort using modern productivity tools, including AI-assisted tools, to support documentation, workflows, and efficiency
- Comfort working across technology platforms including Mac, PC, iOS, and Android
- A curious mindset with a desire to learn, grow, and build new skills
- Alignment with Unyte Healths mission and values
Nice to Have
- Experience in a startup or fast-paced environment
- Exposure to billing, invoicing, or payment systems
- Familiarity with health, wellness, or mental health spaces
- Fluency in conversational Spanish
Whats in It for You
- Competitive compensation package
- Premium benefits package
- A meaningful opportunity to contribute to a mission-driven organization improving mental health and well-being worldwide
- Real work/life balance, including summer hours
- Passionate, collaborative, supportive co-workers and company culture
- Flexible fully remote work from anywhere environment with flexible vacation
- Optional group meditation sessions
- Desire to laugh, have fun, and celebrate others
- Youll never get bored in our people-first, fast-paced, constantly evolving and challenging environment.
- A fun, caring, safe, inclusive, diverse and mindful workplace is our commitment to our employees.
Expected Annual Salary: CAD $45,000 – $50,000.
Please note: This is the expected range for the position; however, it should not discourage you from applying. If you believe youre a strong fit for the role, we encourage you to submit your application regardless of salary expectations.
AI-enabled tools may be used to sort applications based on job-related criteria. All AI-generated results are reviewed by our team, and decisions about which candidates move forward are always made by a human.
We are actively recruiting for this role with the intent to fill the position immediately.
Our Values
At Unyte Health, our values guide how we work and how we show up for one another:
- Ask How can I help?
- Do what matters
- Move forward, learn by doing
- Be aware, open-minded, and responsible
Dont meet every requirement listed above? Thats okay. Were more interested in who you are, your curiosity, and your desire to make a positive impact than in checking every box.