Campminder is a company that builds software for summer camps, helping to create meaningful experiences for kids. They are seeking a Client Support Representative to provide world-class support to camp directors, staff, and parents, ensuring they can effectively navigate the platform and resolve their queries with empathy and expertise.
Responsibilities
- Deepen and broaden your understanding of the Campminder platform
- Refine your phone and email communications so they are efficient, empathetic, comprehensive, tactful and clear
- Have an eye out for any product or procedural improvements; you take ownership to move that forward or implement with your team
- Apply your meticulous attention to detail to help you keep updated and accurate records of relevant information in our customer relationship management (CRM)
Skills
- Has thrived in a role where they directly supported clients for the majority of the day
- Understands when it's time to dig-in and double down based on increased volume and business needs; they work with urgency and drive to rise to the challenge
- Seeks out opportunities to help others
- Is often the 'go-to' friend for technology help because they quickly learn new software/technology and teach it to others
- Is able to rapidly think through and solve complex problems
- Is able to teach and explain processes clearly and efficiently on the phone and in writing
- Remains calm in emotionally charged conversations; is able to imagine themselves in somebody else's shoes and meet them where they are
- Proactively looks for more ways to add value, contribute, and keep learning
Benefits
- Wide selection of medical, dental, and vision coverage options (the company's contribution covers 100% of at least one option for each), with $500 HSA match for HSA-compatible plans
- Ability to choose where you work - remotely, in the office, or a mix!
- A variety of resources to support mental health and emotional well-being
- 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care
- 401(k) with 4% company matching
- Trust-Based (flexible) PTO (and yes, we use it!)
- $600/year wellness allowance
- Company-paid subscriptions, training, and support for using AI professionally and personally. We have a team dedicated to enabling our AI capabilities for our team members and our customers!
Company Overview
CampMinder is a web-based camp management and communication system designed by former campers, staff, and you - the camp professional. It was founded in 2001, and is headquartered in Boulder, Colorado, USA, with a workforce of 51-200 employees. Its website is http://www.campminder.com.