Job Title: Client Support Representative (Fluent in Chinese and English)
Job Summary: We are seeking a bilingual Client Support Representative to join our team. The successful candidate will be responsible for providing excellent technical support and customer service to our clients via tickets and chat messages. The candidate must be fluent in Chinese and English, have prior experience in a tech company, possess basic or intermediate IT knowledge, and be willing to work on a rotational shift.
Salary: $500 - $1,500 per month (Negotiable Depending on skill set and quality of previous work experience)
Responsibilities:
Provide efficient and effective technical support to clients through the ticketing system and chat messages
Troubleshoot and resolve client issues related to software, hardware, and network connectivity
Document all client interactions, issues, and resolutions in our system
Work with other support team members to resolve complex technical issues
Follow up with clients to ensure that issues have been resolved to their satisfaction
Ensure that all client inquiries are addressed in a timely and professional manner
Escalate issues to appropriate departments as needed
Continuously update technical knowledge and skills through training and development
Qualifications:
Fluent in Chinese and English (written and spoken)
Prior experience in a tech company or customer service environment
Basic or intermediate IT knowledge (Windows, Mac, iOS, Android, networking, etc.)
Excellent communication skills, both written and verbal
Ability to multitask, prioritize, and manage time effectively
Strong problem-solving skills and attention to detail
Willingness to work on a rotational shift, including weekends and holidays