Health Union is a leader in community-based activation and data platforms in healthcare. They are seeking a Community Manager to manage the health and growth of online communities, leveraging insights and content strategies to enhance engagement and retention.
Responsibilities
- Build and maintain a working knowledge of relevant disease states to inform content strategy and community engagement
- Own and evolve the community strategy for each assigned community, using data and community insights to guide decisions and optimize performance
- Leverage content, email, and social channels to drive community growth, engagement, and retention
- Manage site content to ensure diversity, accuracy, quality, and relevance
- Optimize content for readability and search performance (SEO, Zero-Click, AEO, GEO) in partnership with subject matter experts
- Lead email marketing strategy and execution for the relevant community
- Lead and support site-specific Health Leader teams to foster authentic engagement and community trust
- Encourage meaningful community interaction while maintaining a safe, inclusive, and supportive environment
- Identify and execute scalable opportunities to grow the community and strengthen relationships
- Surface insights and recommendations from community management to inform broader strategy and decision-making
Skills
- Bachelor's degree in Liberal Arts, Marketing, Public Health, Psychology, Sociology, Communications, or relevant experience
- 1+ years in community management, content management/editorial, health education, or online marketing/public relations/communications
- Outstanding written and verbal communication skills
- Ability to work independently without the need for direct guidance or management
- Strong organizational skills with the ability to manage multiple conversations via multiple platforms: social, blog, email, internal, etc
- Demonstrated ability to meet deadlines and manage timely turnaround of content, responses, and deliverables in a fast-paced environment
- Proactive, independent thinking with a positive attitude
- Ability to translate complex ideas into similar, intuitive communications
- Proactive in creating conversations and seeking innovative ways to connect online
- Experience in healthcare a plus
Benefits
- Medical, dental, and vision insurance
- A 401(k) plan
- A professional development budget
- Paid time off available to full-time employees upon hire
- Designated company-paid holidays
- Summer Fridays
- Personal/Family Care
- Other leaves of absence when needed to support your physical, financial, and emotional well-being
Company Overview
Health Union, they inspire people to live better with specific health conditions. It was founded in 2010, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://health-union.com.