Walgreens is a leading pharmacy and healthcare services provider serving nearly 9 million customers daily. The Coordinator Enterprise Triage is responsible for processing referrals and coordinating patient orders while ensuring effective communication with various teams within the Walgreens enterprise.
Responsibilities
- Records and processes orders or inquiries received by fax, mail, telephone and/or through patient direct contact
- Provides timely response to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards
- Creates referrals for incoming transfers from across the Walgreens enterprise
- May perform Order Processing functions such as data entry, call doctors’ offices for Rx clarifications, and triage calls to a pharmacist as appropriate
- Collects insurance information and may performs benefit investigation for triaged referrals, including adding/updating prior authorization information, processing major medical insurance claims and calling payers to update prior authorizations, as appropriate
- Coordinates enrolling patients with financial assistance programs, upon patient consent
- Coordinates and schedules patient orders, including making calls to patients and doctors’ offices to schedule orders in accordance with site of care requirements
- Uses internal tools and Excel documents to determine correct channel or location for a specialty prescription to be filled within the Walgreens enterprise
- Serves as a single point of contact for inquires from Walgreens Community Based Specialty pharmacies
- Collaborate with cross-functional teams as needed to meet local specialty patient needs (PAP, infusion services, insurance carve-outs)
- Respond to inquiries and provide guidance related to Limited Distribution drug access and referral routing across the enterprise
- Assists with the reporting of triaged inbound and outbound requests
- Other responsibilities as judgment or necessity dictate
Skills
- High school diploma or GED
- 1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizations
- Intermediate level skill in Microsoft suite of products
- Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction
- Willing to work mandatory extra hours including evenings, weekend, and/or hours outside of business hours
- Must have an active pharmacy technician license or certification as required by state Board of Pharmacy
- 1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizations
Company Overview
Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance. It was founded in 1901, and is headquartered in Deerfield, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.walgreens.com.Company H1B Sponsorship
Walgreens has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.