What We Need
Corpay is currently looking to hire a Team Lead – Airline Crew Operations within our lodging division. In this role, you will lead and manage the daily activities of Airline Crew Operations, ensuring productivity, compliance, and superior client service. You will report directly to Crew Operations Manager and regularly collaborate with Crew Operations Supervisors and the Director.
How We Work
As a Team Lead, you will be expected to work in a remote environment. Corpay will set you up for success by providing:
- Assigned workspace is remote
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Leading and managing daily Airline Crew Operations activities
- Monitoring interactions that impact client relationships
- Answering calls, processing requests, and resolving inquiries
- Ensuring timely resolution of client issues related to crew operations
- Keeping staff focused on tasks and prioritizing client volume
- Collaborating with supervisors and directors to ensure staff training
- Participating in projects, workgroups, and team events
- Assisting with overflow work in Crew Operations as needed
- Monitoring workflow and airline queues
Qualifications & Skills
- Ability to teach others and work effectively in a team environment
- Strong problem-solving skills and critical thinking
- Ability to develop, report, interpret, and act on key metrics
- Thrive in a fast-paced environment with changing priorities
- Excellent oral and written communication skills
- Strong interpersonal skills and attention to detail
- Working knowledge of Microsoft Word, Excel, Google Workspace, and internet tools
- Prior experience as a subject matter expert in call center policies and procedures preferred
- Previous experience in hospitality or retail industries is a plus
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (wireless, gym, car rental, etc.)
- Philanthropic support with local and national organizations
- Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.