At arenaflex, we believe that insurance is more than just coverage—it's about protecting people's livelihoods, helping them recover from life's unexpected challenges, and guiding them back to health and productivity. We are determined to make a difference and are proud to be an insurance company that goes well beyond traditional coverages and policies. Working here means having every opportunity to achieve your goals—and to help others accomplish theirs, too.
Our commitment to excellence has made us a leader in the disability insurance industry. We pride ourselves on delivering exceptional customer service, achieving great claim outcomes, and most importantly, returning people to meaningful work. Our team comprises some of the best claims leaders and clinical professionals in the industry, and we continue to grow our team of dedicated individuals who share our passion for making a positive impact.
Join our team as we continue to shape the future of disability insurance and help individuals navigate their recovery journey with compassion, expertise, and support.
Are you a compassionate nursing professional seeking a dynamic remote opportunity where your clinical expertise truly makes a difference? We are currently seeking a Customer Care Nurse to join our growing team in a 100% remote position. In this role, you will be at the forefront of our claims intake process, serving as the first point of contact for injured claimants seeking disability benefits.
As a Customer Care Nurse at arenaflex, you will work in a fast-paced, incoming call environment where you play a pivotal role in initiating the claim process for injured claimants. You'll join a dynamic and experienced team of medical professionals who work remotely across the United States, facilitating Short-Term Disability (STD) and Long-Term Disability (LTD) case files with excellence and empathy.
This position is ideal for nurses who thrive in customer-facing roles, possess strong clinical assessment skills, and are passionate about helping others during challenging times in their lives. You'll handle approximately 35-40 calls per day, each lasting around 15 minutes, during which you'll use your keen clinical skillset to assess, document, and review the medical acuity of a claimant's condition. Your work will directly impact the lives of individuals who are navigating physical and emotional difficulties, and your compassion and professionalism will help guide them through the claims process with dignity and respect.
As a Customer Care Nurse, you will be responsible for delivering exceptional clinical and customer service throughout the claims intake process. Your primary duties will include:
To succeed in this role, you will need to demonstrate the following skills and competencies:
This is a 100% remote, work-from-home position, offering you the flexibility to work from anywhere within the West or Central time zones. At arenaflex, we believe in empowering our employees to work in environments where they can be most productive.
For 100% remote positions, we require the following:
At arenaflex, we are committed to investing in our employees' professional growth and development. As a Customer Care Nurse, you will have access to:
arenaflex is dedicated to providing competitive compensation and a comprehensive benefits package that supports our employees' wellbeing and financial security.
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of arenaflex's total compensation package for employees.
Annualized Base Pay Range: $63,760 - $95,640
Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition for outstanding performance.
At arenaflex, our culture is built on a foundation of integrity, empathy, and excellence. We believe that our employees are our greatest asset, and we are committed to fostering an inclusive, supportive, and collaborative work environment.
Our team members model empathy and compassion as they walk claimants through the intake process, ensuring that every individual feels heard, understood, and supported during what is often a difficult time in their lives. We celebrate diversity and believe that different perspectives strengthen our organization and enable us to better serve our claimants.
We are proud of our team-oriented culture where collaboration, continuous improvement, and customer-centricity are at the heart of everything we do. When you join arenaflex, you become part of a community that values your contributions, supports your growth, and recognizes your achievements.
arenaflex is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, age, or any other protected characteristic.
We believe in providing equal employment opportunities to all employees and applicants without discrimination, and we encourage individuals from all backgrounds to join our team.
If you are a dedicated nursing professional with a passion for helping others, strong clinical assessment skills, and the ability to thrive in a fast-paced remote environment, we invite you to apply for this exciting opportunity. At arenaflex, you will not just have a job—you will have a career where your contributions matter, your growth is supported, and your work makes a real difference in people's lives.
Start date: Monday, June 3rd, 2024
Don't miss this opportunity to join a team that truly cares about its employees and the claimants we serve. Apply now and take the first step toward a rewarding career with arenaflex!