Customer Care Specialist

JFrog is a company that is reinventing DevOps to help major companies innovate. They are seeking a detail-oriented and service-motivated Customer Care Specialist to manage technical and non-technical inquiries, ensuring a seamless customer experience across global teams.

Responsibilities

• Command the Support Queue by triaging incoming cases efficiently to ensure a high-velocity response across global teams
• Accelerate Case Resolution by managing non-technical inquiries and assigning specialized tasks to the appropriate technical experts
• Scale Global Operations through meticulous shift handovers, ensuring 24/7 continuity and zero-friction transitions between regions
• Forge Cross-Functional Synergy by acting as the primary liaison between Customer Success and Sales to streamline the customer journey
• Drive Product Advocacy by identifying issue trends and recommending improvements to internal processes, policies, and product features
• Uphold Service Excellence by monitoring SLAs and proactively intervening to ensure an unbeatable customer experience

Skills

• 1-3+ years of experience in a fast-paced customer service or support environment
• Impeccable English verbal and written communication skills to professionally handle global email and voice inquiries
• A High-Urgency Mindset with a thorough understanding of prioritization and the ability to thrive under pressure
• Operational Flexibility to work overtime and adapt to shift changes as required by our 24/7 'follow-the-sun' model
• Meticulous Attention to Detail with a team-player attitude and a high level of commitment to every case handled
• Salesforce Proficiency is considered a significant advantage for managing our global support inquiries

Benefits

• Equity package of restricted stock units (RSU)
• Employee Stock Purchase Plan
• Comprehensive benefits including medical, dental, vision, retirement, wellness and much more

Company Overview

Company H1B Sponsorship