Role: Customer Complaints Advisor
– Telephony Background Required (Banking)
Location: Fully Remote
Start Date: 27th July 2026
End Date: 3-6 months contract
Daily Rate
breakdown
Traditional
Daily Rate: £165
Agreed
Contract Rate (ACR): £126.77
Equivalent
Annual Salary: £32,961.22
Payroll
provider – Rockford Payroll Info for
Contingent Workers – Rockford Pay
This is an exciting opportunity to join Deloitte
Operations for an engagement with one of our clients.
The Role
We are seeking motivated and empathetic Customer Complaints Advisors to
join our team at a leading financial services bank. This is a frontline role
where you will be the first point of contact for customers calling with banking complaints.
Key Responsibilities
· Handle inbound customer calls professionally and efficiently, addressing
complaints related to general banking services
· Listen actively to customer concerns, provide clear explanations, and
work towards timely resolution
· Record and document complaints accurately, ensuring compliance with
regulatory and internal standards
· Escalate complex issues appropriately while maintaining ownership of
customer interactions
· Maintain up-to-date knowledge of banking products, policies, and
complaint handling procedures
Candidate Requirements
· Proven experience in telephony-based customer service, specifically
handling customer complaints
· Background in Financial Services is essential
· Excellent verbal communication and active listening skills
· Ability to remain calm and professional under pressure
· Strong problem-solving skills and attention to detail
· Commitment to delivering exceptional customer service and compliance
with regulatory requirements
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