Job Description:
• Execute customer onboarding processes to build a strong customer relationship foundation
• Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
• Track and document onboarding success against key milestones
• Follow up on and provide status updates to appropriate stakeholders throughout onboarding process to remove roadblocks
• Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
• Understand the customer’s maintenance strategy and how they operate, then partner with internal teams to configure the product to fit into those processes as effectively as possible
• Leverage feedback for continuous improvement to the customer onboarding process
Requirements:
• Customer obsessed
• Self motivated with strong sense of urgency
• Tech savvy
• Detail Oriented
• Good oral, written, and interpersonal communication skills with an aptitude to correspond across all levels in a tactful, mature, and professional manner
• Organized with excellent time management skills
• Ability to remain flexible and work collaboratively in a fast paced environment
• Some healthcare industry experience preferred
Benefits:
• Generous, flexible vacation
• Premium medical plans (We are a healthcare startup after all!)
• 99% paid premium for dental and vision
• LTD , STD, and Life Insurances
• Employer Sponsored 401 (k)
• Employee Assistance Programs for your Physical, Mental, Social, and Financial Health
• Paid Parental Leave
• Adoption Assistance
• WFH (We are a fully remote team!)