Customer Service Representative in Sterling, VA

Job title: Customer Service Representative in Sterling, VA at AA Service Co.
Company: AA Service Co.
Job description: John Nugent & Sons -Sterling, VAJohn Nugent & Sons, a family owned and operated HVAC, plumbing, and electric company is looking for an outgoing individual to join our team as a Lead Customer Service Representative. Candidate must be reliable, self-motivated, professional and a team player.The ideal candidates will have 5 years of Dispatch/Customer Service experience in similar service industry.You will be responsible for or assist with the following: Call Intake/AR/Scheduling/Dispatch/ Wage will be aggressive and commensurate with experience.DUTIES:Professionally answering incoming service callsResolving customer issues in a prompt and courteous manner.Maintain customer satisfactionAdjust Technicians schedules as neededDispatch service technicians according to the scheduleEXPERIENCE:MUST have 3-5 years customer service phone experience with a HVAC , Electrical or Plumbing Service CompanyGeographical knowledge of service area or map reading skillGreat Phone EtiquetteProficiency in Microsoft Word, Excel, PowerPoint & OutlookExcellent interpersonal skills with the ability to interact with all types of customersOutstanding communication and customer satisfaction skillsGood Computer/Typing/Data Entry SkillsSCHEDULE REQUIREMENTS:This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays.Periodic overtime may be required.Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job.BENEFITS: Great pay, Paid Holidays, Vacation & Health and Dental Insurance, life insurance, 401KJob Type: Full-timePay: $ - $ per hourExpected hours: 40 per week#HP1OJob Type: Full-timePay: $ - $ per hourExpected hours: No less than 40 per weekBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offParental leaveVision insuranceSchedule:8 hour shiftMonday to FridayOvertimeWeekends as neededExperience:Call center: 3 years (Required)HVAC: 2 years (Preferred) nn$22 - $24 an hour n
Expected salary: $22 - 24 per hour
Location: Sterling, VA
Job date: Thu, 06 Feb 2025 07:14:59 GMT
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