Description:
- To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards.
- Provide excellent customer service by attending to incoming calls within the quality guidelines
- Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
- Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
- Maintains customer records by updating customer history through service requests/complaints and Notes
- Maintain confidentiality of the bank’s customers and data
- Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
- Attend to special tasks assigned by team leader and Managers
- Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
- Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre
Requirements:
- High School
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
- Excellent communication skill in English & Arabic
Benefits: