QuidelOrtho is a world-leading in vitro diagnostics company that focuses on providing fast and accurate testing solutions. They are seeking a Customer Service Specialist 1 responsible for delivering superior customer service and managing customer inquiries and orders in a professional manner.
Responsibilities
- Creates, enters, and manages customer orders (via phone/fax/email or E-channels)
- Responsible for front-line inquiry and complaint management: Responds to all queries (e.g. order status, product information, stock availability, company policies, price quotes, requests for documentation, etc.,) to achieve a “closed-loop” resolution process, which limits the need for customers to reach out multiple times
- Reviews reports in Excel, responds to voicemail, engages in call out activities, and other requests as demanded by business needs
- Updates and maintains customer account and contact information in order management system as appropriate
- Thinks and communicates cross-functionally to investigate, research and resolve all exceptions and adjustments promptly and accurately including any necessary coordination with other QuidelOrtho departments
- Perform job duties in a way that meets or exceeds individual performance metrics established by the Customer Service organization in support of exceptional customer experience (e.g. call quality, order accuracy, Telephony and Written Excellence) and exemplifies the QuidelOrtho Leadership Attributes
- Supports execution of marketing programs developed by QuidelOrtho
- Perform other work-related duties as assigned
- May be required to work holidays, weekends and over-time when required
Skills
- High School Diploma required
- 1-3 years' experience in customer-facing role or equivalent experiences
- Ability to Multi-task and manage multiple conflicting priorities
- Ability to maintain composure through stressful situations
- Proficient in Microsoft Office Applications
- Excellent written and oral communication skills required
- Required to work 5 days in the office during training period
- Bilingual candidate preferred (French)
Benefits
- Medical
- Dental
- Vision
- Life
- Disability insurance
- 401(k) plan
- Employee assistance program
- Employee Stock Purchase Plan
- Paid time off (including sick time)
- Paid Holidays
Company Overview
> Bringing precision and passion in everything we do QuidelOrtho stands at the forefront of testing, tracking and disease analysis of health conditions ranging from HIV and hepatitis C to flu, strep and COVID-19. It was founded in 1937, and is headquartered in , with a workforce of 5001-10000 employees. Its website is http://QuidelOrtho.com.