Customer Success Manager is a senior individual contributor responsible for driving quantifiable business impact across a focused portfolio of Buildkite's highest-impact Enterprise customers.
Requirements
- 5+ years in Customer Success, strategic account management, or a senior post-sale role at a B2B SaaS company, owning Enterprise accounts end-to-end
- Direct experience at a CI/CD, DevOps, developer tools, or technical infrastructure SaaS company
- A demonstrable track record of driving retention and expansion outcomes on a named Enterprise book
- Exceptional executive communication and presence
- The ability to handle objections, navigate complicated discussions, and drive alignment across customer and internal stakeholders
- Strong commercial instincts
- A strong autonomous operator who wants to define the role, not just fill it
Benefits
- Remote-first culture and support for work-life balance
- Competitive compensation and benefits package
- Meaningful work alongside some of the most innovative engineering teams in tech
- Opportunities for professional growth, learning, and career development
- A supportive, collaborative team culture where your ideas and expertise matter
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