Location: Remote | Type: Full-Time | Level: Entry/Junior/Mid Level
Start Date: May/June 2026
We are looking for a motivated and customer-focused Customer Success Manager to join our growing team. In this role, you will support customers throughout their journey, from onboarding to renewal, ensuring they achieve their goals and get maximum value from our product.
Onboard new customers and guide them through strategic planning, goal-setting, and adoption
Serve as a primary point of contact for a portfolio of accounts, responding to inquiries in a timely manner
Monitor customer health metrics and proactively identify at-risk accounts
Conduct regular check-ins and business reviews with customers
Collaborate with Sales, Support, and Product teams to resolve customer issues and relay feedback
Track and document customer interactions in HubSpot
Work toward retention and expansion targets within your book of business
0–2 years of experience in customer success, account management, or a customer-facing role, with K-12, Cybersecurity or EdTech experience a plus
Strong written and verbal communication skills
Empathetic, problem-solving mindset with a passion for helping customers succeed
Ability to manage multiple accounts and prioritize tasks effectively
Familiarity with HubSpot or similar CRM and basic data/reporting concepts is a plus
Mentorship and professional development opportunities
A collaborative, customer-first culture