Role Overview
We're hiring a Customer Success Manager to own the customer journey end to end, ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff across a portfolio of ~150 mid-market customers across North and South America.
What You Will Do
Own client activation and onboarding, manage ongoing customer relationships, be directly responsible for Gross and Net Revenue Retention (GRR & NRR), and deliver key account insights.
Why It Might Be a Fit
This role is ideal for someone who thrives on building strong relationships, solving complex problems with empathy, and driving impact through data and insight.
Requirements
- 4+ years of experience in Customer Success within a PLG SaaS company
- Proven experience managing 100+ mid-market accounts
- Strong ownership mentality
- Exceptional relationship and communication skills
- Comfortable working with data, dashboards, and customer metrics
- Experience influencing renewal, retention, and expansion outcomes
- Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe
Benefits
- Private health insurance
- Paid time off
- Local benefits (for employees)
- Annual stipends for home office, wellness, or professional development
- Clear career progression pathways
- Mentorship opportunities
- Skill development programs
- Global company retreats in unique destinations
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