4over is committed to building a diverse and inclusive workplace, and they are seeking a Customer Success Representative (CSR) to deliver exceptional support and solutions. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions.
Responsibilities
- Educate and assist customer base on company website, products, and services
- Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
- Provide customer feedback to department for new product and resource development
- Accurately notate and record each customer interaction to ensure all accounts are updated
- Be a knowledgeable point of contact for both new and existing customers
- Handle complex requests with patience, professionalism, and empathy
- Review and resolve situations in a timely manner by identifying customer concerns
- Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
- Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
- Complete and process all required tasks
- Regularly perform general housekeeping duties in your work area(s)
- Adhere to all safety policies and protocols and maintain a safe working environment
- Attend all department/company meetings
- Other duties as assigned
Skills
- High School Diploma or equivalent (GED) – required
- Previous experience in customer service roles
- Demonstrated history of stable employment
- Bilingual in English and Spanish is highly desirable
- Experience in printing or wide format production – preferred
Benefits
- Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
- 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
- Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment
- 401(k) Retirement Plan
- New employees are eligible to enroll the first of the month, following 1 month of employment
- Semi-annual open enrollment (January 1st and July 1st)
- Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
- Immediate Vesting
- 9 Paid Holidays
- Accumulating PTO to be used after 90-days of continuous and active full-time service
Company Overview
As industry leaders in print order fulfillment for print resellers and industry professionals, 4over has established itself with a tradition of quality, consistency and excellence. It was founded in 2000, and is headquartered in Glendale, California, USA, with a workforce of 501-1000 employees. Its website is http://4over.com.