AGDATA is a trusted provider of data collection and analytical solutions for the Crop and Animal Health industries. The Customer Support Analyst will support clients by managing high-volume inquiries and ensuring smooth operations while collaborating with a dynamic team.
Responsibilities
- Become an expert in AGDATA’s services and solutions
- Manage high-volume support via phone, email, and Jira
- Provide timely updates and resolution statuses to leadership
- Escalate complex issues to appropriate teams
- Suggest improvements to enhance customer experience
- Collaborate with a dynamic team of analysts
Skills
- Proficiency in Microsoft Office, especially Excel
- Strong multitasking and time management skills
- Confidence in phone communication with clients
- Detail-oriented and organized
- Analytical and solution-focused
- A proactive self-starter
- A clear and effective communicator
- Basic SQL knowledge
- Experience with Jira Service Desk and Confluence
- Familiarity with Salesforce
- 1+ years in customer support
Benefits
- Multiple medical, dental, and vision plans
- HSA with employer contributions, FSA options
- Employee Assistance Programs, virtual counseling, pet insurance
- 401(k) with company match
- Tuition reimbursement
- Paid time off and company-wide holiday break
- Flexible hours and remote work options
- Brand-new office space with free snacks and drinks
- Open-door culture with direct access to leadership
- Monthly town halls with lunch provided
- Recognition through our Shout Out Program
Company Overview
We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. It was founded in 1985, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 201-500 employees. Its website is https://www.agdata.com/.