Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact. The Customer Support Associate is responsible for providing order processing and sales-related support, serving as a key point of contact for customer inquiries and ensuring accurate order processing.
Responsibilities
- Accurately process product and service orders received from the sales team or directly from customers
- Proactively monitor and update the order backlog to ensure all order details remain current and accurate
- Deliver timely updates on order status, changes, and issues to all relevant stakeholders
- Collaborate with internal departments to review order status, shipping timelines, pricing, product availability, and backorder situations
- Coordinate with operations and shipping teams to ensure customer requests are met in a timely manner
- Maintain organized digital customer files, including purchase orders, change notices, and related documents
- Investigate and resolve customer billing inquiries or disputes referred by the accounts receivable or collections team
- Work closely with the sales team to ensure customer needs are understood and met
- Listen and understand customer inquiries to provide accurate and timely information
- Research and troubleshoot complex issues
- Communicate effectively and professionally with customers
- Precisely enter and process customer orders, verifying order details, pricing, and shipping information
- Update and maintain customer accounts with accurate information
- Respond to account inquiries, making necessary changes or updates
- Keep detailed records of customer interactions and transactions
- Work with other departments to resolve customer issues efficiently
- Share feedback and suggestions to improve the customer experience
- Participate actively in training and development programs to enhance customer service skills
- Stay up-to-date on company products, services, and policies to provide accurate information to customers
- Commit to lifelong learning and staying informed on industry trends and best practices
- Contribute effectively to team goals and leverage diverse perspectives for better solutions
- Set and maintain high performance standards, focusing on achieving objectives efficiently and effectively
Skills
- High school diploma or GED required
- Experience in customer service or sales principles and practices
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Excellent written and verbal communication skills
- Ability to work collaboratively in a team environment
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and prioritize effectively
- Degree in Marketing or a related field preferred
- Equivalent work experience
Benefits
- Paid parental leave, maternity support, and fertility benefits
- Flexibility and hybrid work options where applicable
- Health, dental, and vision insurance from day one
- Emotional health and wellness programs and Volunteer program (Watermark)
- Paid time off (PTO)/Flexible time off (FTO) and paid holidays
- Career development, advancement, tuition reimbursement, and student loan forgiveness
- Generous retirement savings plan with company contribution
- Employee recognition and discount programs
Company Overview
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges. It was founded in 2010, and is headquartered in Hamburg, Hamburg, DEU, with a workforce of 10001+ employees. Its website is https://heimplanet.com/.Company H1B Sponsorship
Xylem has a track record of offering H1B sponsorships, with 33 in 2025, 8 in 2024, 5 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.