Sauce Labs empowers top enterprises to deliver quality web and mobile applications at speed. They are seeking an experienced Customer Support Engineer to assist Enterprise-level customers with complex technical problems and ensure a high level of customer satisfaction.
Responsibilities
- Help customers solve technical problems
- Answer questions about the product's capabilities
- Reproduce customer issues, isolate issues to their simplest reproducible case and report bugs to our developers
- Manage queue of support tickets and provide regular updates to open tickets
- Respond quickly (but personally) to customers, primarily through support tickets with occasional online meetings
- Develop customer-facing documentation
- Develop code samples demonstrating testing in the Sauce cloud
Skills
- At least 6 months experience as a developer or supporting developers
- At least 1-2 years experience as a support engineer
- Programming experience with at least one of the following languages: Javascript, Python, Ruby, PHP, Java, C#
- Knowledge of HTML, CSS, Javascript (expect a take-home test as part of the interview process)
- Good written communication skills (expect to write a short essay for us)
- An intrinsic desire to help customers (and the patience to do so)
- A willingness to act as a detective, an experimenter, an interpreter, and a team player
- Knowledge of Selenium and/or Appium
- CI/CD software (e.g. Jenkins, Bamboo)
- Test automation frameworks (e.g. JUnit, TestNG, Protractor, Cucumber, Capybara, Jasmine, Mocha, Karma, Cypress)
- Unix command line and/or Unix system administration
- Troubleshooting networking issues, HTTP proxies, firewalls
- Android emulators / iOS simulators
- Android/iOS operating systems/app development
Benefits
- Health coverage (medical, dental, and vision)
- Disability and life insurance
- Parental leave benefits
- Flexible time off
- Professional development
- 401(k) retirement plan with match
Company Overview
Sauce Labs provides cloud-based testing for mobile and web applications. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is http://saucelabs.com.Company H1B Sponsorship
Sauce Labs has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 1 in 2023, 2 in 2022, 3 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.