Customer Support Representative

About Us:Since 1991, Spring Footwear Corp. has been a trusted leader in the footwear industry; delivering high-quality, stylish, comfort-driven shoes that make a difference in people’s lives. Our success is built on innovation, value, and a relentless focus on customer satisfaction.We’re looking for a Direct-to-Consumer (D2C) Customer Support Representative to be the front-line voice of our brand; supporting our growing e-commerce presence across Shopify, Amazon, Walmart, and more. If you’re a proactive problem-solver with a passion for people, we want you on our team!What You’ll Do:

• Serve as the primary point of contact for customers via phone, email, and live chat
• Resolve product questions, order issues, and order returns with empathy and professionalism
• Support customers on multiple platforms: Shopify, Gorgias, Amazon Seller Central, Walmart Seller Center
• Troubleshoot account concerns, assist with navigation, and guide users through our online experience
• Document all interactions with detail and accuracy for smooth case resolution
• Collaborate cross-functionally with other departments to resolve escalated cases
• Stay informed on product updates, promotions, and procedures to serve as a product expert
• Help drive retention by upselling when appropriate and creating experiences that inspire loyalty

What You’ll Bring:

• 1–2 years of D2C customer service or retail support experience
• Strong written and verbal communication skills—empathetic, clear, and customer-focused
• Experience with tools like Shopify, Gorgias, Amazon Seller Central, or similar platforms is a plus
• Familiarity with footwear or retail product lines (or a willingness to learn quickly)
• Proficient in Microsoft Word, Excel, Outlook
• Excellent multitasking and time-management skills
• A calm, solution-oriented mindset under pressure
• A proactive, dependable, and team-first attitude

Why Join Spring Footwear?

• Competitive compensation and comprehensive benefits package (medical, retirement, PTO, paid holidays)
• A dynamic, supportive team that celebrates wins and encourages growth
• The chance to grow within a 30+ year legacy company with a strong brand and evolving D2C presence
• Employee discounts across all Spring Footwear brands

How to Apply:Ready to make your mark on a customer-focused team that’s redefining footwear service? Apply today by submitting your resume and a short cover letter explaining why you’re the perfect fit for this role.We look forward to welcoming the next member of the Spring Footwear family!
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