Momentum Financial Services Group is a leader in financial solutions for underserved communities. They are seeking a data-driven Data Analyst to join their Collections Analytics team, focusing on building dashboards and providing insights that enhance operational excellence and decision-making.
Responsibilities
- Develop and maintain recurring reports tracking key collections performance metrics (contact rates, PTP conversion, queue penetration, productivity, cure rates, roll rates)
- Collaborate with stakeholders to align metrics with business goals and definitions
- Extract, clean, and structure data from databases, CRMs, and telephony systems
- Perform ad hoc analysis to answer business questions, uncover root causes, and measure initiatives
- Build dashboards and visualizations in Tableau, Power BI, or similar tools for real-time insights
- Support KPI development with operations leadership to reflect evolving strategies
- Identify process bottlenecks or inefficiencies through data analysis and recommend improvements
- Ensure accuracy, consistency, and timeliness in reporting across business functions
Skills
- Strong SQL skills for querying and working with relational databases
- Proficiency in Excel and familiarity with at least one BI tool (Tableau, Power BI, Looker)
- Attention to detail and comfort handling large datasets
- Ability to translate business needs into actionable analytical outputs
- Strong communication skills to work with technical and non-technical stakeholders
- Curiosity, proactivity, and eagerness to learn in a collaborative environment
- Bachelor's degree in Data Science, Business Analytics, Economics, Finance, Mathematics, Computer Science, or related field
- 1–2 years of experience in an analytical or reporting role (internships included)
- Experience in financial services, collections, or customer operations is an asset
- Exposure to telephony/CRM data and collections operations considered a plus
Benefits
- Discretionary Annual Bonus – Opportunity for a discretionary bonus based on individual and company performance.
- Comprehensive Benefits – Health and dental plans with 100% of the premiums covered, plus an Employee Assistance Program for mental well-being and personal support.
- Retirement Plans – Robust retirement savings options to help you plan for the future.
- Hybrid Work Environment – Flexibility to balance remote work and in-office collaboration.
- Perks and Rewards – Tuition assistance and professional development reimbursement, employee discounts through Perkopolis, and rewards and recognition programs.
Company Overview
Momentum Financial Services Group offers financial solutions and products like check cashing, loans, prepaid credits and money transfers. It was founded in 1982, and is headquartered in Malvern, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://mfsg.com.