We are Sinch, a global leader in cloud communication, offering innovative solutions that power seamless customer experiences through SMS, voice, video, and messaging. Our technology enables businesses to engage with customers around the globe efficiently and effectively. With a presence in more than 50 countries, our team is passionate about pushing the boundaries of what's possible in communication.
We are currently seeking for a Data Enrichment Analyst who will be responsible in supporting our global marketing and sales programs/initiatives through fully optimized technology and processes, ensuring we have the correct information in our existing customer and prospect database. They will be a vital part of the lead scoring specifically in making sure that all our inbound leads information is always clean and with most accurate data using various data research tool.
The role will also be handling ad hoc projects relating to contact discovery from various department such as, but not limited to Sales, Marketing and Product team. This will help to ensure we continuously grow and maintain a clean marketable database and tapping the right target market for all the brands.
Key responsibilities will include:
- Manage ad hoc projects such as prospect list building to support initiatives from global sales team, identifying potential prospect lists, washing them against our existing customer and prospect database.
- Track the incoming leads in the enrichment queue and ensures all leads have undergone Zoom Auto Enrichment phase before the PH team data discovery.
- Ensures that all vital lead information in Enrichment queue is populated and accurately filled out in timely manner based on agreed SLA.
- Follows the Data Enrichment Process Document in handling all leads enrichment. Participate in continuous process review for streamlining and process improvement.
- ·Manage the allocated data projects with direct communication to marketing and sales project requestor from kick off calls for project requirements until the project is officially completed. Provides insight on data and recommendations on leveraging data resources.
- ·Acquire data from primary or secondary data sources and maintain databases/data systems
- ·Participate and Initiate tasks related to data management and sales/marketing enablement projects.
In order to be successful for this role, we believe you should have/be:
Technical Qualities:
- Bachelor’s degree or equivalent, proven experience in a similar role is a plus but not required.
- Excel and analytical skills highly preferred. Strong computer and internet skills, including MS Office, internet research and data research skills
- Outstanding written and spoken English. Can effectively communicate across internal stakeholder/partners.
- Ability to manage multiple priorities and meet deadlines/SLA.
Behavioural Competencies
- Ability to work individually and as part of a team. Contribute positively and proactively to the team environment
- Constantly looking for ways to improve work while maintaining quality and efficiency.
- Exhibit curiosity and are willing to explore new possibilities and solutions.
- Have a strong ability and willingness to learn. Open to feedback. Initiates questions and seek resolution to challenging issues.
- Commitment to produce quality and accurate output, and very strong attention to detail.
- Flexible and agile in adapting changes across organization and changing business needs.
Our Values
At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
Bring your authentic self to Sinch
Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers
Our Hiring Process
At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process.
About the company
Sinch brings businesses and people together through tools enabling personal engagement. We partner with leading global enterprises and local startups, enriching their engagement with customers through our communications platform.
If you get us talking about the old days we’ll tell you what it was like to be the early pioneers of cloud communications. But lately, what we’re buzzing about is the fact that we’re trusted to carry 25 billion API calls a year, and we get excited about the value that brings to so many people’s every day lives.
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